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This position was posted on February 17, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Customer Success Manager

Binalyze Limited

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Binalyze Limited, you will be at the forefront of ensuring our valued customers maximize their investment in our cutting-edge cybersecurity solutions. You will manage a dedicated portfolio of named accounts, acting as their primary advocate and strategic partner to drive deep adoption, achieve desired business outcomes, and foster long-term loyalty.
• Your core mission will be to cultivate strong, trust-based relationships with key stakeholders within your assigned accounts. This involves understanding their unique business objectives, technical environments, and specific use cases for Binalyze's AI- and automation-first platform.
• A significant aspect of your role will be to proactively guide customers through their entire lifecycle, from initial onboarding and enablement to ongoing adoption and value realization. You will be instrumental in minimizing their time to value, ensuring they quickly experience the benefits of Binalyze's capabilities.
• You will drive technical adoption by leveraging your strong product knowledge and understanding of customer needs. This includes educating users on advanced features, best practices, and how to integrate Binalyze seamlessly into their existing workflows.
• Regular business reviews and health checks will be a key responsibility. You will present insights on deployment status, usage metrics, and achieved outcomes to client leadership, demonstrating the tangible value Binalyze delivers and identifying areas for further optimization.
• A critical objective is to maintain and grow Annual Recurring Revenue (ARR) within your portfolio. This involves closely monitoring customer health, identifying potential risks to retention, and developing proactive action plans to mitigate them.
• You will be a key player in identifying and nurturing expansion opportunities. By deeply understanding customer needs and uncovering new use cases, you will collaborate with the Sales team to drive upsells and cross-sells, thereby increasing the overall ARR for your accounts.
• Managing customer escalations will require a calm, problem-solving approach. You will act as the central point of contact, coordinating with internal Support and Technical Teams to ensure swift and effective resolution of any issues.
• Facilitating successful renewals at the end of subscription terms is paramount. This involves demonstrating ongoing value, addressing any concerns, and ensuring a smooth process that reinforces customer commitment.
• You will serve as a vital conduit for feedback between our customers and our development teams through the Voice of the Customer (VOC) program. Translating technical feedback, pain points, and feature requests into actionable insights for product enhancement is crucial.
• This role is deeply integrated with an AI- and automation-first approach. Success will be measured by your ability to leverage available tools to streamline workflows, enhance decision-making processes, and effectively collaborate with AI systems and agents as part of your daily responsibilities.
• You will manage a portfolio of approximately 25-40 existing Binalyze customers, focusing on maximizing their usage and adoption from their deployments.
• Reporting to the Director of Customer Success, you will be an integral part of the Customer Experience, Readiness, and Training (CERT) Team, working collaboratively with Sales, Support, and Technical Teams to create a unified and exceptional customer experience.
• Your ability to analyze customer engagement levels will be key in assessing account health and predicting potential churn risks, enabling you to implement targeted strategies to improve satisfaction and retention.
• You will be expected to maintain high Gross Revenue Retention (GRR) and actively increase Net Revenue Retention (NRR) within your portfolio through strategic engagement and value demonstration.
• This is a remote role based in Turkiye, Ankara, offering flexibility while requiring strong self-management and communication skills to thrive in a distributed environment.
• You will be empowered to experiment with and implement process improvements, particularly those leveraging automation and AI, to enhance efficiency and customer outcomes.
• The role demands a proactive, data-driven approach, using customer health scores, usage metrics, and revenue data to inform your strategies and actions.
• Your communication skills will be vital in delivering clear, persuasive messages to diverse audiences, ensuring alignment on success outcomes, expansions, and renewals.
• Cultivating strong, trust-based partnerships with decision-makers and end-users will be central to increasing loyalty, advocacy, and long-term retention.
• Strategic thinking is essential to drive deeper adoption and uncover upsell opportunities by aligning success plans with the customer's overarching business objectives and growth potential.
• Project management discipline will be required to drive onboarding, adoption, and renewal processes effectively, balancing multiple accounts by prioritizing, coordinating stakeholders, and hitting key milestones.
• Adaptability is key, as you will thrive in a dynamic environment, adjusting strategies as customer needs, priorities, or product capabilities evolve.
• Empathy will guide your approach, as you seek to understand customer goals, challenges, and perspectives to ensure tailored solutions and meaningful outcomes.
• Initiative will be demonstrated by proactively surfacing expansion opportunities, renewal risks, and adoption blockers, taking ownership to resolve or escalate them before they impact retention.
• Resilience will be crucial in maintaining focus, positivity, and persistence under pressure, whether facing tough negotiations, demanding targets, or complex customer challenges.
• A collaborative spirit is necessary to partner effectively with sales, product, and support teams, creating a unified customer experience.
• An inclusive approach will help build trust across diverse customer teams and internal colleagues, fostering a culture where different perspectives are valued.
• A growth mindset is essential, embracing continuous learning and adapting quickly to new technologies and workflows, particularly in AI and automation.
• Effective remote working practices are expected, managing time, tools, and communication to ensure customers and teammates always feel supported and connected.

🎯 Requirements

• Minimum of 3-5 years of experience in Customer Success, Project Management, Enterprise Sales, or Technical Account Management.
• Strong communication and presentation skills, with the ability to handle customer escalations and commercial negotiations.
• Familiarity with cybersecurity products and principles.
• Fluent English and Turkish language skills.
• Experience working across timezones and in a fast-paced, high-growth environment.
• Preferred: Exposure to or experience using workflow automation tools.
• Preferred: Experience collaborating with or managing AI agents, LLMs, or machine learning tools in a practical business context.

🏖️ Benefits

• 28 days holiday allowance, wellbeing days, and a birthday off.
• Private medical insurance for you and your family.
• Home office setup support.
• Sodexo meal card.
• Entertainment allowance (e.g., Netflix, Spotify).
• Wellbeing support.

Skills & Technologies

Remote

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Binalyze Limited

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About Binalyze Limited

Binalyze Limited provides digital forensics and incident response automation software. Its platform collects, analyzes and correlates endpoint, cloud and log evidence to accelerate breach investigations, reduce dwell time and support compliance reporting for enterprises and MSSPs. The company is headquartered in London and serves global clients.

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