Customer Success Manager

📋 Description

• • As a Customer Success Manager at Zayo Group Holdings, Inc., you will serve as a trusted advisor throughout the customer lifecycle from purchase through renewal, ensuring customers realize their desired outcomes and full potential with minimal effort on their part.
• • Day to day, you will analyze lifecycle data to translate insights into actionable recommendations, conduct quarterly Business Reviews, own and manage the customer lifecycle from onboarding through renewal, lead customer onboarding and training initiatives for the Tranzact platform, manage Revenue Risk Assessment Dashboards to identify churn risks, own the renewal process end-to-end, and identify expansion, upsell, and cross-sell opportunities in partnership with Sales.
• • Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling innovations that transform society, with a 141,000-mile network across North America and Europe, and its Customer Success organization delivers a world-class, industry-leading lifecycle experience focused on revenue protection and growth through proactive renewal management and retention strategies.
• • In this role, you will develop expertise in revenue retention metrics such as GRR and NRR, master proactive churn mitigation strategies, strengthen your ability to drive customer adoption and value realization, and gain experience in cross-functional collaboration to expand customer lifetime value and protect recurring revenue.