Job Overview
Location
Paris, France
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager (CSM) at Scality, you will be the linchpin in ensuring our customers not only achieve their desired business outcomes but also fully leverage the transformative power of our innovative data storage solutions. This role is fundamentally about cultivating enduring, trust-based relationships, championing deep product adoption, and maximizing customer satisfaction and retention. Crucially, you will also be instrumental in driving revenue growth by proactively identifying and nurturing opportunities for upsell, cross-sell, and renewals, directly shaping both customer success and Scality's business trajectory.
- • In this pivotal position, you will be entrusted with the stewardship of the entire customer lifecycle. This encompasses guiding customers through a seamless onboarding process, actively driving robust product adoption, meticulously securing renewals, and strategically identifying and pursuing expansion opportunities. You will serve as the primary, dedicated point of contact for your assigned portfolio of customers, forging deep, trusted relationships by investing time to thoroughly understand their unique business objectives, inherent challenges, and critical success metrics.
- • Your proactive engagement strategy will involve diligently monitoring customer health indicators, leveraging data analytics and insightful reporting to preemptively identify potential risks and emerging opportunities. A key responsibility will be ensuring a strong alignment between evolving customer needs and the comprehensive suite of Scality's solutions. This requires a deep understanding of our product capabilities and how they map to diverse customer use cases.
- • You will operate as a vital bridge, collaborating closely with internal teams including Sales, Customer Success, Technical Support, and Product Development. This cross-functional collaboration is essential to deliver a cohesive, exceptional customer experience. Internally, you will act as the authoritative voice of the customer, championing their feedback and advocating for crucial product enhancements and service improvements.
- • By developing and meticulously executing tailored success plans, you will ensure that each customer maximizes the tangible value derived from their investment in Scality's solutions. Your ultimate goal is to empower them to successfully meet and exceed their strategic objectives. This involves understanding their long-term vision and how Scality can be a foundational element of their data strategy.
- • A critical aspect of your role will be the meticulous tracking and transparent reporting of key performance indicators (KPIs) that define customer success and business health. This includes metrics such as Net Promoter Score (NPS), customer retention rates, and the performance of upsell and cross-sell initiatives. These insights will fuel continuous improvement efforts across the customer journey.
- • You will be a direct contributor to incremental Annual Recurring Revenue (ARR) growth. This will be achieved by proactively identifying and nurturing upsell, cross-sell, and renewal opportunities within your customer base. You will provide structured, actionable expansion signals to the Sales team and actively participate in and support renewal preparation and forecasting processes, ensuring a high rate of customer retention and expansion.
- • Beyond the transactional aspects, you will foster a community of engaged users, sharing best practices, providing insights into new features, and ensuring customers are aware of the full breadth of Scality's capabilities. You will act as a strategic advisor, helping customers navigate the complexities of data storage, cyber resilience, and high-performance computing, positioning Scality as an indispensable partner.
- • Your ability to translate complex technical concepts into clear business value will be paramount. You will conduct regular business reviews (QBRs) with key stakeholders, demonstrating ROI and reinforcing the strategic importance of Scality's solutions to their ongoing operations and future growth plans. This includes understanding their evolving infrastructure and data management strategies.
- • Ultimately, you are the champion for the customer within Scality, ensuring their voice is heard, their needs are met, and their success is our highest priority. You will be instrumental in building Scality's reputation as a customer-centric organization committed to long-term partnerships and mutual success.
🎯 Requirements
- • Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the SaaS or enterprise software industry.
- • Strong understanding of data storage solutions, cloud technologies, and enterprise IT infrastructure.
- • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels.
- • Proactive, data-driven approach to customer management, with a track record of driving adoption, retention, and expansion.
- • Bachelor's degree in Business, Computer Science, or a related field, or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and performance-based bonus opportunities.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off and holidays.
- • Opportunities for professional development and continuous learning.
- • Collaborative and dynamic work environment with a focus on innovation.
Skills & Technologies
Onsite
About Scality, Inc.
Scality is a software company specializing in cloud-native, object and file storage solutions. It provides a unified platform designed to manage vast amounts of unstructured data across hybrid and multi-cloud environments. Scality's offerings cater to enterprises, cloud providers, and service providers seeking scalable, resilient, and cost-effective storage infrastructure. Their solutions enable data-intensive applications, AI/ML workloads, and media workflows by offering high performance and data durability. Scality focuses on simplifying storage management, accelerating digital transformation, and empowering businesses to leverage their data for innovation and growth, all while maintaining data sovereignty and security.
