Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 25, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Togal.AI, you will be at the forefront of revolutionizing the construction industry through cutting-edge AI technology. You will play a pivotal role in ensuring our clients derive maximum value from our innovative platform, fostering strong, long-lasting relationships, and driving customer retention and growth. This is an exciting opportunity to join a fast-paced, award-winning AI startup founded by construction industry veterans, where your contributions will directly impact the transformation of pre-construction estimating.
- • Your primary responsibility will be to cultivate and nurture deep relationships with a dedicated portfolio of customers. This involves understanding their unique business objectives, workflows, and challenges within the construction sector. By proactively engaging with clients, you will ensure they are not only adopting our platform but are also leveraging its full capabilities to achieve their strategic goals, such as accelerating takeoff tasks, reducing errors, and enhancing team collaboration.
- • You will conduct regular check-ins and business reviews with your clients to meticulously monitor their platform usage, adoption rates, and overall satisfaction. These interactions are crucial for identifying potential areas of concern or opportunity. Your keen observation skills will enable you to anticipate client needs and proactively address any issues before they escalate, ensuring a seamless and positive customer experience.
- • Acting as the primary point of contact for your assigned customers, you will be their trusted advisor and advocate within Togal.AI. This means being readily available to answer questions, provide guidance, and ensure their journey with our platform is successful from onboarding through ongoing usage.
- • A significant part of your role will involve providing exceptional customer support. You will be responsible for responding to support requests in a timely, professional, and empathetic manner. This includes diagnosing and troubleshooting technical issues, and when necessary, acting as a liaison between the customer and our product and engineering teams to ensure swift resolution. Maintaining accurate and detailed records of all customer interactions, feedback, and support tickets within our CRM or customer success platform is essential for tracking progress and identifying trends.
- • Proactively monitoring customer usage patterns is key to identifying early indicators of churn risk. You will develop and implement tailored strategies and interventions to mitigate these risks, ensuring customer loyalty and retention. Your efforts will directly contribute to the overall health and growth of our customer base.
- • Furthermore, you will be instrumental in identifying opportunities for account expansion, including upsells and cross-sells. By deeply understanding customer needs and how our platform can further address them, you will collaborate closely with the sales team to nurture and close these growth opportunities, contributing to the company's revenue targets.
- • You will serve as the voice of the customer within Togal.AI. By gathering and synthesizing customer insights, feedback, and pain points, you will provide invaluable input to our product and engineering teams. This feedback loop is critical for shaping the future direction of our product roadmap, ensuring it continues to meet and exceed the evolving needs of the construction industry.
- • You will also actively share customer trends, success stories, challenges, and best practices with the broader customer success and sales teams. This collaborative approach fosters a culture of shared learning and continuous improvement across the organization, ensuring everyone is aligned with customer needs and market dynamics.
- • Togal.AI is at the cutting edge of AI in construction. Our platform uses advanced machine learning to automate traditionally time-consuming takeoff tasks, enabling estimators to work up to 80% faster and significantly reducing costly errors. Our collaborative platform facilitates real-time teamwork and instant drawing analysis, enhanced by a revolutionary conversational AI interface that transforms how professionals interact with construction plans.
- • Joining Togal.AI means becoming part of a dynamic and innovative environment. You will have the opportunity to grow your career within a fast-paced startup that is making a tangible impact on a major industry. We foster a collaborative and supportive work environment where your ideas are valued and your professional development is encouraged.
🎯 Requirements
- • Proven experience in a Customer Success, Account Management, or similar client-facing SaaS role.
- • Strong acumen for understanding and explaining SaaS products, with the ability to troubleshoot issues and articulate technical concepts to non-technical users.
- • Excellent communication, interpersonal, and relationship-building skills, with a customer-first mindset.
- • Proficiency in using CRM or customer success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- • Highly organized, proactive, and able to manage a portfolio of clients independently.
- • Must be located within the CT/MT/PT time zones in the United States.
🏖️ Benefits
- • Competitive base salary complemented by an attractive incentive plan.
- • Comprehensive health, dental, and vision insurance coverage.
- • Generous unlimited Paid Time Off (PTO) policy.
- • Full remote flexibility, allowing you to work from anywhere within your designated time zone.
- • Significant opportunity for career growth and advancement within a rapidly expanding AI startup.
Skills & Technologies
Remote
About Togal.AI, Inc.
Togal.AI develops cloud-based construction takeoff software that uses machine-learning to automatically detect, label and measure architectural elements from digital blueprints. The platform converts PDF plans into editable, shareable estimates, cutting the manual takeoff cycle from days to minutes while reducing human error. Built for general contractors, estimators and subcontractors, it integrates with common estimating and project-management tools and supports both commercial and residential projects.
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