Job Overview
Location
Japan
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager (CSM) at HubSpot, you will be at the forefront of empowering our direct clients in the rapidly expanding Japanese market to achieve their long-term business objectives. You will act as a trusted advisor and strategic partner, deeply understanding their challenges and guiding them to maximize the value of the HubSpot platform.
- • Your role extends beyond software provision; you are a crucial component of the overall customer experience. This involves fostering strong relationships, proactively identifying opportunities for growth, and ensuring our clients not only adopt but thrive with HubSpot's integrated suite of marketing, sales, and customer service/success tools.
- • You will engage in in-depth consulting with clients to define and achieve their mid-to-long-term business goals and address their most pressing challenges. This requires a strategic mindset and the ability to translate complex business needs into actionable solutions using HubSpot's capabilities.
- • A core responsibility is to drive customer adoption and engagement, ensuring they are leveraging the full potential of the platform. This proactive approach is key to fostering long-term partnerships and client loyalty.
- • You will be instrumental in developing and executing retention strategies. This involves monitoring customer health, identifying at-risk accounts, and implementing targeted interventions to ensure contract renewals and continued satisfaction.
- • Your expertise will be leveraged to support clients in their growth journey. This includes identifying opportunities for them to further utilize HubSpot products, leading to successful cross-sell and upsell initiatives that align with their evolving business needs.
- • You will contribute to the continuous improvement of HubSpot's Customer Success programs. This involves providing feedback on existing strategies, identifying areas for enhancement, and potentially contributing to the development of new initiatives to better serve our Japanese clientele.
- • Collaboration is key to your success. You will work closely with internal teams, including Sales and Implementation Support, to ensure a seamless and friction-free customer experience from initial engagement through ongoing success. This cross-functional teamwork is vital for client satisfaction and retention.
- • You will serve as a vital conduit of information to our development teams. By sharing insights and feedback specific to the Japanese market, you will directly influence product enhancements and ensure HubSpot continues to meet the unique demands of this region.
- • This role is ideal for individuals who are excited by the evolving landscape of marketing, sales, and customer service/success in Japan. You should be passionate about driving customer success and committed to your own continuous learning and professional growth within this dynamic field.
- • You will be expected to manage a portfolio of clients, understanding their unique business models, industry nuances, and strategic priorities. This requires a consultative approach, building rapport, and demonstrating a deep understanding of their business.
- • Proactively identify and address potential roadblocks or challenges clients may face, offering solutions and support to ensure they remain on track to achieve their desired outcomes.
- • You will be responsible for tracking key performance indicators (KPIs) related to customer health, adoption, retention, and growth, using data to inform your strategies and demonstrate value.
- • Champion the HubSpot product and its value proposition to clients, ensuring they understand how it can drive tangible business results.
- • Contribute to building a strong community of HubSpot users in Japan through engagement, sharing best practices, and fostering peer-to-peer learning.
- • You will be empowered to take ownership of your client relationships and drive initiatives that lead to mutual success, embodying HubSpot's commitment to helping organizations grow better.
- • The ability to work effectively in a remote or hybrid environment is essential, requiring strong self-management, communication, and collaboration skills.
- • You will be a key player in shaping the future of customer success for HubSpot in Japan, contributing to a culture of innovation and customer-centricity.
- • This position offers a unique opportunity to work with a leading SaaS company and make a significant impact on the growth and success of businesses across Japan. You will be part of a global team dedicated to customer advocacy and driving exceptional client outcomes.
- • You will be expected to stay abreast of industry trends and best practices in customer success, marketing, sales, and service to provide the most relevant and impactful guidance to your clients.
- • Your role will involve educating clients on new features and functionalities, ensuring they are aware of and can leverage the latest innovations within the HubSpot platform to stay competitive.
- • You will be a key advocate for your clients internally, ensuring their needs and feedback are understood and addressed by relevant teams within HubSpot.
- • The ultimate goal is to transform clients into HubSpot advocates, showcasing their success stories and fostering a positive brand reputation within the market.
- • You will be empowered to develop and execute strategic account plans for your clients, outlining key objectives, initiatives, and success metrics for the duration of their partnership with HubSpot.
- • This role requires a proactive, problem-solving attitude, with a dedication to delivering outstanding customer experiences and driving measurable business results for our clients.
- • You will play a critical role in the expansion and success of HubSpot in the Japanese market, contributing to our mission of helping millions of organizations grow better.
🎯 Requirements
- • Experience in engaging and influencing internal and external stakeholders.
- • Demonstrated interest and commitment to learning and growing in the marketing, sales, or customer success/service domains.
- • Proven ability to plan and execute tasks strategically, working backward from KPIs and objectives.
- • Proactive attitude and willingness to take initiative to resolve customer issues and questions.
- • Alignment with a value system prioritizing customers, the company, the team, and then the individual.
- • Adaptability and the ability to thrive in evolving environments.
- • Native-level Japanese proficiency and the ability to read internal documentation in English.
🏖️ Benefits
- • Remote work flexibility (with the option to work from Tokyo).
- • Opportunity to work with a leading SaaS company and contribute to its growth in the Japanese market.
- • Professional development and continuous learning opportunities.
- • Collaborative and customer-centric work environment.
- • Be part of a global team with a strong company culture.
Skills & Technologies
Remote
About HubSpot, Inc.
HubSpot is a developer of cloud-based CRM software for marketing, sales, customer service, and operations. Founded in 2006 and headquartered in Cambridge, Massachusetts, the company offers integrated tools that help businesses attract visitors, convert leads, close deals, and manage customer relationships. Its platform includes email automation, content management, analytics, and AI features, serving over 194,000 customers in more than 120 countries.
