Customer Success Manager

📋 Description

• • As a Customer Success Manager for Daylight at ABODO Inc., you will be instrumental in empowering our multifamily clients to achieve maximum value from Rentable’s cutting-edge revenue management platform. This pivotal role involves managing the entire customer lifecycle, from initial adoption and ongoing engagement through to retention and growth. You will serve as a primary point of contact, fostering strong relationships and acting as a trusted advisor to our clients.
• • Your core responsibility will be to drive customer success by ensuring they fully leverage the capabilities of the Daylight platform to enhance their pricing strategies and operational efficiency. This requires a deep understanding of the multifamily real estate sector, particularly in areas of revenue management, pricing strategy, and data-driven decision-making. You will work closely with Pricing Advisors, Product Managers, and Support teams to ensure a seamless customer experience and deliver measurable revenue performance outcomes.
• • You will proactively manage a diverse portfolio of Daylight customers, meticulously tracking their adoption rates, engagement levels, and overall satisfaction. Your efforts will be focused on ensuring successful renewals and identifying opportunities for account expansion, working collaboratively with the Sales team to achieve these goals.
• • A key aspect of this role is leading Quarterly Business Reviews (QBRs) and other strategic business reviews. These sessions will be centered on demonstrating the tangible return on investment (ROI) our clients are achieving, highlighting rent growth, and showcasing the positive impact of the Daylight platform on their business operations.
• • You will be responsible for driving customer utilization of the platform through proactive outreach, providing valuable data insights, and recommending best-practice processes. This involves understanding each client's unique challenges and tailoring solutions to meet their specific needs.
• • Cross-functional collaboration is essential. You will work hand-in-hand with the Product, Onboarding, and Support teams to swiftly address any customer issues, gather feedback, and contribute to influencing future product roadmap priorities. Your insights as the customer advocate will be invaluable in shaping the future of our offerings.
• • You will act as the primary internal advocate for the customer, ensuring that their feedback, pain points, and suggestions are meticulously captured, documented, and prioritized by the relevant internal teams. This ensures that customer needs are at the forefront of our development and service strategies.
• • Maintaining accurate and up-to-date customer records is crucial. You will be responsible for diligently updating engagement notes, account statuses, and other relevant information within our CRM systems, such as Salesforce and Asana, to ensure data integrity and facilitate effective account management.
• • As Daylight continues to scale, you will have the opportunity to provide mentorship and share your subject matter expertise with your peers. This includes contributing to training materials, sharing best practices, and helping to onboard new team members, fostering a culture of continuous learning and support within the Customer Success team.
• • The ideal candidate will possess a strong analytical mindset, coupled with excellent problem-solving skills and a proactive, action-oriented approach. You should be highly organized, capable of managing multiple complex accounts concurrently without compromising on quality or attention to detail.
• • Proficiency in CRM tools like Salesforce, along with Google Suite and various analytics dashboards, is expected. You must possess exceptional written and verbal communication skills, with a proven ability to influence and engage with stakeholders at all levels, including executive leadership.
• • This role offers a unique opportunity to shape the future of revenue management in the multifamily industry, working with a dynamic, remote-first team that values collaboration, innovation, and a commitment to customer success. You will be at the forefront of driving value for our clients and contributing to ABODO Inc.'s continued growth and success.