Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • Drive the implementation and advancement of Pluralsight’s Client Engagement Model to ensure mutual success between customers and the company.
- • Take full ownership of customer accounts throughout the entire lifecycle, from onboarding through renewal, ensuring seamless transitions and proactive risk mitigation.
- • Anticipate customer needs and implement timely corrective actions based on data-driven insights to enhance customer health, product utilization, and value realization.
- • Utilize internal tools and systems to measure and report on customer experience, health scores, content consumption, and key performance indicators to inform strategic recommendations.
- • Partner closely with account executives to identify and drive renewal and expansion opportunities, contributing to best-in-class gross and net retention targets.
- • Build trusted adviser relationships with senior technology leaders including CTOs, CIOs, and VPs of Engineering, both internally and externally.
- • Inspire customers to adopt industry best practices and successful implementation methodologies to maximize platform adoption and business outcomes.
- • Forecast customer portfolio health, renewal likelihood, and expansion potential using analytical insights and historical trends.
- • Navigate complex enterprise environments supporting both SaaS and on-premises technology solutions.
- • Collaborate across internal departments to align customer success strategies with product, sales, and technical enablement teams.
- • Deliver tailored guidance to customers on technical concepts related to software engineering development life cycles and IT solutions.
- • Maintain a high standard of accountability by ensuring all customer interactions result in measurable progress toward mutual business goals.
- • Travel 25–50% as required to meet customer needs, attend on-site engagements, and support strategic initiatives.
- • Work in a blended environment with flexibility to work remotely, while adhering to on-site requirements for employees within 45 miles of the Westlake/Dallas, TX office (Tuesday–Thursday on-site, Monday–Friday remote).
🎯 Requirements
- • Minimum of 5 years of related experience, or 3+ years with an advanced degree
- • Proven experience in customer success, sales, professional services, consulting, or technical enablement
- • Experience supporting global enterprise customers on SaaS and on-premises solutions
- • Ability to travel 25–50%
- • Experience building relationships with CTOs, CIOs, and other senior technology leaders
- • Familiarity with Gainsight and Salesforce.com preferred
🏖️ Benefits
- • Competitive compensation with bonus eligibility
- • Comprehensive medical coverage
- • Unlimited PTO
- • Wellness reimbursement
- • Professional development funds
- • Blended work environment supporting flexibility and collaboration
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pluralsight, Inc.
Pluralsight, Inc. is an American technology workforce development company that provides an online learning platform focused on software development, IT operations, data, cybersecurity, and cloud computing. Founded in 2004 and headquartered in Draper, Utah, the company offers expert-authored video courses, skill assessments, and hands-on labs targeting individual technologists and enterprise teams. Its SaaS products measure proficiency across technology roles, recommend personalized learning paths, and supply analytics to help organizations close critical skills gaps, accelerate cloud adoption, and improve developer productivity. Pluralsight went public on NASDAQ in 2018 and was taken private by Vista Equity Partners in 2021.
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