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This position was posted on January 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote
Job Type
Full-time
Category
Data Science
Date Posted
January 24, 2026
Full Job Description
đź“‹ Description
- • Own a strategic book of Mid-Market and Enterprise customers, serving as the single-threaded owner of the entire post-sale lifecycle—from onboarding through renewal and expansion—while also lending expertise to the broader small-to-midmarket segment via shared renewal coverage and ad hoc support.
- • Act as a trusted advisor at every level of the customer organization, translating business objectives into measurable outcomes on the Fluxx platform; you will run quarterly business reviews (QBRs), executive steering committees, and success planning workshops that map product capabilities to philanthropic strategy.
- • Drive adoption and time-to-value by designing and executing tailored enablement plans: configure dashboards, craft user-training curricula, and deliver data-driven insights that help foundations move from “first login” to “fully embedded” within 90 days.
- • Proactively monitor health signals—license utilization, feature adoption, support tickets, NPS, and renewal risk—using Planhat and BI tools; surface red flags early and orchestrate cross-functional “SWAT” teams (Product, Support, Engineering, Sales) to protect revenue and customer trust.
- • Own renewal forecasting and negotiation for your named accounts; build multi-year business cases that quantify ROI, secure executive buy-in, and expand ARR through upsells of premium modules, additional user seats, and advisory services.
- • Champion the voice of the customer inside Fluxx: synthesize feedback into concise product briefs, vote on roadmap priorities, and co-author case studies that showcase transformational impact for the wider Fluxx community.
- • Lead and contribute to internal initiatives that scale Customer Success—refine playbooks, automate low-touch workflows, design health-scoring algorithms, and mentor newer CSMs—so the team can punch above its weight as the company grows.
- • Maintain a data-first mindset: build reports in Planhat, Salesforce, and Tableau to track adoption KPIs, renewal probability, and expansion pipeline; present findings to leadership and iterate on strategies that improve gross retention and net revenue retention.
- • Cultivate a deep understanding of the philanthropic sector—grantmaking cycles, compliance requirements, and funder collaboratives—so you can speak the customer’s language and position Fluxx as the indispensable operating system for social impact.
- • Travel up to 20 % for onsite strategic workshops, user conferences, and industry events (when safe and appropriate), ensuring that remote relationships evolve into high-trust partnerships.
🎯 Requirements
- • 3–5 years of experience in Customer Success, Account Management, or Consulting within a B2B SaaS environment, preferably serving Mid-Market or Enterprise clients.
- • Demonstrated track record of owning a revenue number—renewal and expansion quotas—while achieving 90 %+ gross retention and 110 %+ net retention.
- • Proficiency with CRM and CS platforms such as Salesforce and Planhat; comfort building dashboards, forecasting renewals, and analyzing product usage data.
- • Exceptional communication skills: ability to present to C-suite executives, facilitate workshops, and author concise business cases that translate technical features into philanthropic impact.
- • Nice-to-have: familiarity with the nonprofit or philanthropic sector, grantmaking workflows, or compliance standards (e.g., IRS 990-PF, HIPAA, SOC 2).
🏖️ Benefits
- • Fully remote, full-time role with flexible hours and a “work from anywhere in the United States” policy.
- • Competitive base salary plus uncapped variable compensation tied to renewal and expansion performance.
- • Comprehensive health, dental, and vision insurance with 100 % employee premium coverage and 50 % dependent coverage.
- • Annual professional development stipend, home-office setup allowance, and paid volunteer days to support causes you care about.
Skills & Technologies
About Fluxx Inc.
Fluxx provides the world's most trusted cloud-based grants management software, empowering foundations and government organizations to streamline operations and maximize their impact. Their intuitive platform fosters transparency, improves collaboration, and reduces administrative burdens, allowing grantmakers to focus on their mission. With industry-leading features and a highly engaged customer community, Fluxx is designed to enhance data-driven decision-making and deliver exceptional grantee experiences. Ranked #1 globally, Fluxx is the definitive solution for effective and efficient grantmaking, helping organizations amplify their positive societal contributions.
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