Customer Success Manager - Ads Solutions

OpenAI, Inc.

Job Overview

Location

Dublin, Ireland

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end relationships with a portfolio of advertising partners, serving as their primary point of contact on OpenAI’s advertising platform.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products and successful initial performance.
• Analyze campaign performance data to deliver clear, actionable recommendations that improve advertiser outcomes and maximize platform value.
• Identify opportunities to expand partnerships through increased product adoption, higher investment levels, and new use cases.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations teams to resolve advertiser issues and enhance platform experience.
• Surface advertiser feedback, pain points, and insights directly to product and strategy teams to inform future platform improvements and roadmap priorities.
• Help design and scale operational processes and best practices that support the growth and efficiency of OpenAI’s advertising ecosystem.
• Serve as a trusted advisor to advertisers, balancing business growth objectives with OpenAI’s commitment to user trust and platform integrity.
• Collaborate closely with Sales to align on partner goals and drive long-term revenue growth through strategic account development.
• Maintain a deep understanding of advertiser business models, campaign objectives, and performance metrics to provide tailored support and guidance.
• Ensure all advertiser interactions uphold OpenAI’s standards for responsible AI deployment and ethical advertising practices.
• Act as a liaison between advertisers and internal technical teams to translate business needs into platform enhancements and feature requests.
• Proactively monitor advertiser health and engagement metrics to anticipate risks and implement retention or expansion strategies.
• Contribute to the development of training materials, playbooks, and resources to improve onboarding consistency and scalability across the customer base.
• Represent OpenAI’s mission and values in all customer interactions, emphasizing safety, transparency, and human-centered AI.
• Maintain accurate records of advertiser interactions, campaign progress, and feedback in CRM and internal systems.
• Adapt quickly to evolving platform features, advertising policies, and market dynamics in a fast-moving AI product environment.

🎯 Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Comfort interpreting performance data and translating insights into strategic recommendations.
• Experience with data querying (e.g., SQL, advanced Excel/Google Sheets).
• Ability to communicate clearly and build trust with both technical and non-technical stakeholders.
• Operate with ownership and accountability in fast-moving, evolving environments.

🏖️ Benefits

• Hybrid work model with 3 days in the office per week based in Dublin.
• Relocation assistance provided for new employees.
• Opportunity to work at the forefront of AI innovation with a mission-driven company.
• Collaborative environment with cross-functional teams including Product, Analytics, Policy, and Sales.
• Exposure to cutting-edge AI advertising products and direct influence on platform evolution.
• Commitment to responsible AI and ethical advertising practices.

Skills & Technologies

Hybrid

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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