Job Overview
Location
Ashburn, VA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • Join Scality as a foundational member of our new Customer Success team, playing a pivotal role in shaping and executing our customer-centric strategy. As a Customer Success Manager (CSM) on our founding team, you will be instrumental in building a philosophy and operational framework that ensures our clients derive maximum business value from our world-class software-defined storage solutions.
- • Scality is renowned for its deep technical excellence, providing the backbone for critical data infrastructure for leading banks, service providers, media companies, and large enterprises globally. Our systems ensure 100% availability, delivering data to hundreds of millions of users monthly. As we strategically expand our partnership model in 2026, we are establishing a dedicated Customer Success layer to deepen our client relationships and proactively drive their success.
- • In this high-impact role, you will serve as the primary strategic bridge between Scality's cutting-edge technology and our customers' long-term business objectives. You will be the ultimate advocate for the customer's business health, ensuring their ongoing satisfaction, retention, and growth.
- • Your core responsibility will be to understand each customer's unique business challenges, strategic goals, and operational environment. This deep understanding will enable you to proactively identify opportunities where Scality's solutions can deliver enhanced value, optimize performance, and support their evolving needs.
- • You will develop and nurture strong, trusted relationships with key stakeholders across customer organizations, including IT leadership, operations teams, and business unit managers. By acting as a strategic advisor, you will guide them through the lifecycle of their Scality investment, from initial deployment to ongoing optimization and expansion.
- • A significant part of your role will involve developing and executing tailored customer success plans. These plans will outline key milestones, adoption strategies, risk mitigation tactics, and value realization metrics, ensuring a clear roadmap for mutual success.
- • You will be responsible for monitoring customer health and adoption metrics, identifying potential risks or challenges early, and implementing proactive interventions to ensure continued success and prevent churn.
- • This role requires a proactive approach to identifying expansion opportunities within existing accounts. By understanding customer growth trajectories and new use cases, you will collaborate with our sales and account management teams to drive upsell and cross-sell initiatives.
- • You will act as the voice of the customer internally, providing valuable feedback to our product, engineering, and support teams. Your insights will directly influence product development, service enhancements, and overall customer experience improvements.
- • You will lead regular business reviews with customers, presenting performance insights, strategic recommendations, and demonstrating the ongoing value delivered by Scality's solutions.
- • This is a unique opportunity to build a customer success function from the ground up. You will contribute to defining best practices, developing playbooks, and establishing the foundational principles that will guide Scality's customer success efforts for years to come.
- • The ideal candidate is a strategic thinker with a passion for technology and a proven ability to build strong customer relationships. You are adept at translating complex technical capabilities into tangible business outcomes and possess a consultative approach to problem-solving.
- • You will be empowered to innovate and experiment, helping to define what exceptional customer success looks like at Scality. This role offers significant autonomy and the chance to make a lasting impact on the company's trajectory and its most important asset: its customers.
- • We are looking for someone who thrives in a dynamic, fast-paced environment and is excited by the prospect of building something new. Your contributions will be critical to Scality's continued growth and market leadership, ensuring our customers not only succeed with our technology but also achieve their most ambitious business goals.
- • This position is based in Ashburn, VA, and requires a commitment to fostering long-term, collaborative partnerships with our valued clientele.
🎯 Requirements
- • Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the enterprise software or storage industry.
- • Strong understanding of enterprise storage concepts, software-defined storage, and data management solutions.
- • Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- • Strategic mindset with a proven ability to understand customer business objectives and translate them into actionable success plans.
- • Experience in developing and executing customer success strategies, including onboarding, adoption, retention, and expansion.
- • Ability to analyze data, identify trends, and proactively address customer needs and risks.
- • Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
🏖️ Benefits
- • Opportunity to be a founding member of a new Customer Success team, shaping strategy and processes.
- • Competitive salary and performance-based bonus structure.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and holidays.
- • 401(k) retirement plan with company match.
- • Professional development and continuous learning opportunities.
- • Collaborative and innovative work environment with a focus on technical excellence.
Skills & Technologies
Onsite
About Scality, Inc.
Scality is a software company specializing in cloud-native, object and file storage solutions. It provides a unified platform designed to manage vast amounts of unstructured data across hybrid and multi-cloud environments. Scality's offerings cater to enterprises, cloud providers, and service providers seeking scalable, resilient, and cost-effective storage infrastructure. Their solutions enable data-intensive applications, AI/ML workloads, and media workflows by offering high performance and data durability. Scality focuses on simplifying storage management, accelerating digital transformation, and empowering businesses to leverage their data for innovation and growth, all while maintaining data sovereignty and security.
