Job Overview
Location
Utah, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager (CSM) for Entrata's innovative Homebody product, you will be at the forefront of ensuring our clients achieve maximum value and satisfaction from our comprehensive property management software.
- • This pivotal role involves cultivating and nurturing strong, long-term relationships with a dedicated portfolio of clients, acting as their trusted advisor and primary point of contact.
- • You will be instrumental in driving customer adoption, engagement, and retention by deeply understanding their business objectives and aligning Entrata's Homebody solutions to meet those needs.
- • Proactively identify opportunities for clients to leverage additional features and functionalities, thereby enhancing their operational efficiency and overall success.
- • Conduct regular business reviews and strategic check-ins with clients to assess their progress, identify potential challenges, and collaboratively develop solutions.
- • Serve as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams to inform future development and strategy.
- • Manage client onboarding processes, ensuring a smooth and effective transition to the Homebody platform.
- • Develop and execute success plans tailored to each client's unique goals and challenges, outlining key milestones and deliverables.
- • Monitor client health metrics and proactively intervene when signs of risk or dissatisfaction are detected, implementing retention strategies.
- • Troubleshoot and resolve client issues efficiently, coordinating with technical support and other internal teams as needed.
- • Educate clients on best practices, new features, and industry trends related to property management and the Homebody product.
- • Contribute to the development and refinement of customer success playbooks, resources, and training materials.
- • Collaborate closely with Sales and Account Management teams to ensure seamless client transitions and identify expansion opportunities.
- • Stay abreast of industry best practices, competitive landscape, and emerging technologies within the property management software sector.
- • Champion the Entrata brand and its core values of intelligence, adaptability, transparency, collective excellence, boldness, resilience, and diverse perspectives.
- • Empower clients to become advocates for Entrata and the Homebody product through exceptional service and demonstrable value.
- • Analyze client usage data to identify trends, opportunities for improvement, and potential risks.
- • Facilitate client training sessions, webinars, and workshops to enhance product knowledge and user proficiency.
- • Develop a deep understanding of the property management lifecycle and the specific pain points addressed by Homebody.
- • Measure and report on key customer success metrics, including retention rates, churn reduction, customer satisfaction (CSAT), and Net Promoter Score (NPS).
- • Drive upsell and cross-sell opportunities by identifying client needs that can be met by other Entrata products or services.
- • Build a strong network within your client base, fostering a community of engaged and successful users.
- • Continuously seek opportunities to improve the customer experience and drive greater value from the Homebody platform.
- • You will be a key contributor to the growth and success of Entrata by ensuring our clients thrive, thereby reducing churn and increasing customer lifetime value.
- • This role requires a proactive, empathetic, and results-oriented individual who is passionate about helping customers succeed in the dynamic property management industry.
- • Your ability to manage multiple priorities, communicate effectively, and build rapport with diverse stakeholders will be critical to your success.
- • You will be empowered to make a significant impact on our clients' businesses and contribute to Entrata's mission of refining living experiences worldwide.
- • Embrace the challenge of working with a cutting-edge SaaS product and contribute to its evolution through client feedback and insights.
- • Become an expert in the Homebody product, understanding its full capabilities and how it solves critical business problems for property managers and owners.
- • Your success will be measured by your ability to retain clients, increase their satisfaction, and identify opportunities for growth within your assigned portfolio.
- • This is an opportunity to join a fast-growing, award-winning company that is a leader in its industry, offering a stable yet innovative work environment.
- • You will be part of a supportive and collaborative Customer Success team, with opportunities for professional development and career advancement.
- • The "Homebody" aspect of the role emphasizes a deep, internal focus on the client's success within their own operational environment, ensuring they feel supported and empowered from within their own business.
- • You will be the primary advocate for the client's success, ensuring they are maximizing the value derived from their investment in Entrata's Homebody solution.
- • This involves understanding the nuances of their day-to-day operations and providing strategic guidance that directly impacts their bottom line and resident satisfaction.
- • Your role is crucial in transforming clients from users into loyal partners who see Entrata as indispensable to their business operations.
- • You will be responsible for identifying and mitigating churn risks before they materialize, employing proactive strategies and data-driven insights.
- • Ultimately, you will contribute to Entrata's reputation as a company that not only provides exceptional software but also unparalleled customer partnership and success.
🎯 Requirements
- • Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the SaaS or technology industry.
- • Demonstrated ability to build and maintain strong, long-lasting customer relationships.
- • Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex concepts clearly and concisely.
- • Strong problem-solving and analytical skills, with a track record of proactively identifying and resolving client issues.
- • Experience with CRM software (e.g., Salesforce) and customer success platforms.
- • Ability to manage a portfolio of clients, prioritize tasks, and meet deadlines effectively.
- • Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- • Familiarity with the property management industry is a plus.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off (PTO) and holidays.
- • Opportunities for professional development and career advancement within a rapidly growing company.
- • A dynamic and collaborative work environment with a strong company culture.
- • Access to cutting-edge technology and tools.
- • 401(k) plan with company match.
- • Employee assistance program.
Skills & Technologies
Onsite
About Entrata, Inc.
Entrata provides cloud-based property management software for multifamily and single-family rental housing operators. Its unified platform handles leasing, rent collection, maintenance, accounting, and marketing across residential portfolios. The company serves owners and managers of apartments, condos, student housing, and commercial properties in North America, integrating with smart-home IoT devices and payment systems.
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