Customer Success Manager I | French speaking

Deel, Inc.

Job Overview

Location

France

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager (CSM) at Deel, you will be the primary point of contact and the trusted advisor for a portfolio of our valued clients, playing a pivotal role in fostering strong, enduring relationships that drive long-term revenue growth and customer loyalty.
• You will be the internal and external face and voice of Deel, embodying our commitment to client success and acting as a bridge between our clients' needs and Deel's capabilities.
• This role demands a proactive and strategic approach, focusing on understanding client pain points, delivering tailored solutions, and identifying opportunities for expansion and increased value realization from the Deel platform.
• You will be responsible for managing a high volume of accounts, likely within the SMB/MM or Enterprise segments, ensuring each client receives exceptional day-to-day support and strategic guidance.
• A key aspect of your role will be to identify and mitigate risks that could lead to customer churn, employing proactive strategies and timely interventions to ensure client retention and satisfaction.
• You will deeply engage with clients to understand their business objectives and operational challenges, translating these insights into actionable strategies and recommendations that leverage Deel's comprehensive HR and payroll solutions.
• By championing new products, features, and capabilities within the Deel platform, you will empower clients to maximize their use of our services, thereby facilitating the expansion of their business with Deel and enhancing their overall experience.
• You will act as a crucial internal advocate for your clients, collecting and synthesizing valuable product and operational feedback to inform Deel's product roadmap and service improvements.
• This involves close collaboration with various internal teams, including Sales, Product, Engineering, and Support, to ensure a seamless and high-quality experience for our customers, coordinating responses and driving the timely completion of client requests.
• A significant part of your responsibility will be to drive the adoption of key platform features that demonstrably improve the customer experience and contribute to enhanced retention rates.
• You will be instrumental in building genuine, durable customer relationships by consistently identifying pain points, providing effective solutions, and proactively recognizing opportunities for growth and revenue generation.
• The ideal candidate is a passionate business builder who thrives on tackling complex, challenging, and often ambiguous problems, driving tangible impact across a business.
• You are comfortable diving into data to uncover insights, comfortable with ambiguity, and adept at synthesizing raw numbers into simple, actionable recommendations.
• Cross-functional project management with multiple stakeholders is a core competency, ensuring alignment and successful execution of client-focused initiatives.
• You are a natural relationship builder, maintaining composure and professionalism even in high-pressure situations or when facing criticism, and genuinely celebrating your partners' successes.
• Your quantitative inclination and data savviness allow you to draw quick, insightful conclusions from complex datasets, asking critical questions to ensure a thorough understanding.
• You are a reliable, motivated self-starter with an insatiable growth mentality, thriving in fast-paced environments and unphased by setbacks or pivots.
• You possess a strong track record of achievement, demonstrating success in previous roles through quantifiable business impact, rapid assumption of responsibilities, or competitive accolades.
• Your strong analytical foundation enables you to effectively manipulate and synthesize data to inform strategic decisions and client solutions.
• Curiosity is a driving force, coupled with a genuine interest in making a significant impact on the global work landscape.
• You will be a key contributor to Deel's mission of unlocking global opportunity, ensuring our clients can scale smarter, faster, and more compliantly by leveraging our all-in-one payroll and HR platform.
• Your role is critical in maintaining Deel's reputation for exceptional customer satisfaction, contributing to our continued growth and industry recognition.
• You will be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives and contributing to a more diverse and inclusive global economy.
• This position offers a unique opportunity to accelerate your career by working within a hyper-growth SaaS company that is fundamentally transforming how global talent connects with world-class companies.
• You will gain invaluable experience in a dynamic, globally distributed environment, working with a diverse team that speaks multiple languages and fosters a culture of continuous learning and innovation.
• Your success will directly contribute to Deel's mission of empowering businesses and individuals worldwide by providing the infrastructure for the future of work.

🎯 Requirements

• Minimum of 2+ years of relevant work experience, including significant client-facing experience.
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Fluent in both French and English, with excellent written and verbal communication skills in both languages.
• Quantitatively inclined and data savvy, with the ability to draw insightful conclusions from complex data sets and synthesize raw numbers into actionable recommendations.
• Proven ability to build strong relationships, remain calm under pressure, and act as a trusted advisor to clients.
• Self-starter with a motivated growth mentality, comfortable in fast-paced, high-responsibility environments.

🏖️ Benefits

• Stock grant opportunities, dependent on role, employment status, and location.
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, with the option for WeWork access.
• Opportunity to work with a globally distributed, diverse, and dynamic team.
• Career acceleration in a hyper-growth SaaS company at the forefront of the future of work.

Skills & Technologies

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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