Customer Success Manager (Midwest)

📋 Description

• • Own the full post-sale lifecycle for K-12 schools and districts across the Midwest, guiding educators from onboarding through renewal and expansion. You will be the primary strategic partner for principals, curriculum directors, and technology coordinators, translating BrainPOP’s award-winning digital learning platform into measurable student outcomes and teacher satisfaction.
• • Build and execute data-driven success plans for a portfolio of 200+ accounts, using usage analytics, assessment scores, and educator feedback to identify risk, spot growth opportunities, and celebrate wins. You will run quarterly business reviews (QBRs) that translate raw metrics into clear, actionable insights for superintendents and school boards.
• • Deliver high-impact virtual and on-site professional development sessions that turn skeptical teachers into enthusiastic power users. From 30-minute lunch-and-learns to multi-day institutes, you will design and facilitate workshops on differentiated instruction, SEL integration, and cross-curricular project-based learning using BrainPOP movies, quizzes, and creative coding tools.
• • Drive expansion revenue of $1.5–$2 M annually by uncovering new campus adoptions, grade-level extensions, and add-on products such as BrainPOP Science or English Language Learning suites. You will partner closely with inside sales to craft proposals, pilot programs, and multi-year agreements that align with district strategic plans and ESSER spending timelines.
• • Champion the voice of the Midwest customer inside BrainPOP, distilling classroom feedback into product road-map recommendations for engineering, content, and design teams. You will beta-test new features, run educator advisory councils, and present “day-in-the-life” videos that keep our development laser-focused on real-world impact.
• • Collaborate with marketing to create regional success stories, webinars, and conference presentations that showcase measurable gains in student engagement and achievement. You will co-author case studies with district partners and represent BrainPOP at ISTE, ICE Indiana, and Ohio Educational Technology Conference.
• • Mentor newer CSMs by sharing Midwest-specific best practices—such as navigating state standards alignment in Illinois or leveraging cooperative purchasing contracts in Michigan—thereby raising the bar for the entire 25-person Success team.
• • Maintain a 95%+ renewal rate by proactively addressing budget freezes, staffing turnover, and curriculum changes. You will develop risk-mitigation playbooks, executive escalation paths, and “white-glove” support for strategic accounts, ensuring every school feels valued and heard.
• • Leverage Salesforce, Gainsight, and Tableau to maintain pristine data hygiene, forecast renewals within 5% accuracy, and automate routine touch-points so you can focus on high-value conversations. You will build dashboards that allow district leaders to visualize ROI in real time.
• • Travel up to 25% across the Midwest for on-site trainings, relationship-building events, and district office visits, while enjoying the flexibility of a fully remote home base and a monthly travel stipend that covers mileage, flights, and lodging.
• • Celebrate wins loudly—whether it’s a rural Ohio elementary hitting 90% monthly active users or a Chicago high school integrating BrainPOP into AP Psychology—by ringing the virtual gong, sharing shout-outs on Slack, and nominating educators for the annual BrainPOP Educator of the Year award.