Customer Success Manager (Remote)

📋 Description

• • As a Customer Success Manager at Cengage Learning Holdings II, Inc., you will play a pivotal role in driving digital adoption and ensuring customer success for valued clients in the higher education and workforce skills markets, directly impacting the company’s growth strategy and mission to help learners discover the power and joy of learning.
• • Day to day, you will lead onboarding and activation for new digital customers, deliver instructor mentoring to build digital teaching confidence, monitor digital usage patterns and proactively intervene when usage declines, conduct quarterly health-check calls with school leadership and instructors, maintain Salesforce hygiene with updated renewal pipeline staging and records, mentor customers on CIMA and ExamReady analytics, digital lesson planning, and curriculum alignment, navigate digital challenges swiftly, and identify opportunities for digital expansion and upsell additional digital products.
• • Cengage is a global education technology company serving millions of learners, driven by a culture of inclusion, engagement, and discovery, with over 100 years of experience providing affordable, quality digital products and services through platforms like MindTap and Cengage Unlimited to support learners in higher education, workforce skills, secondary education, English language teaching, and research markets worldwide.
• • In this role, you will develop deep expertise in educational technology implementation, strengthen consultative and relationship-building skills with faculty and leadership, gain hands-on experience analyzing usage data to identify risk signals and drive intervention strategies, become proficient in CRM systems like Salesforce, and grow your ability to manage complex account portfolios while identifying expansion and upsell opportunities—positioning you for advancement in customer success, account management, or edtech leadership.