Job Overview
Location
New York City, New York, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 10, 2026
Full Job Description
đź“‹ Description
- • **Join a Mission-Driven Team:** FutureFit AI is at the forefront of transforming the future of work, dedicated to helping individuals access better jobs faster and more affordably. Our core mission is to combat economic inequality by ensuring that no one is left behind in the evolving landscape of employment. If you are driven by meaningful impact and possess a strong will to win, this high-velocity, high-trust environment is where you can thrive.
- • **Own Your Customer Portfolio:** As a Customer Success Manager (US), you will be entrusted with a dedicated portfolio of customers. Your primary responsibility will be to ensure their success and maximize their value derived from our AI-powered platform. This ownership extends to driving customer retention and identifying opportunities for contract expansion.
- • **Cultivate Deep Customer Relationships:** Building and nurturing strong, trust-based relationships with key stakeholders within your assigned accounts is paramount. You will serve as the primary point of contact, proactively engaging with customers to understand their evolving needs and ensure their ongoing satisfaction.
- • **Guide Customers Through Their Journey:** You will be instrumental in managing critical stages of the customer lifecycle, from seamless implementation to providing ongoing support and strategic guidance. Your role involves positioning partnerships for successful renewals and identifying avenues for growth, working collaboratively with internal teams.
- • **Drive Platform Adoption and Value:** Empower your customers to achieve their unique objectives using the FutureFit AI platform. Whether their goals involve enhancing job seeker upskilling and employment, increasing workforce staff capacity, addressing employer talent shortages, or fostering collaborative workforce ecosystems, you will be their trusted advisor.
- • **Become a Product Expert:** Develop an in-depth understanding of FutureFit AI's innovative platform, including its features, functionalities, and upcoming enhancements. You will act as a subject matter expert, guiding customers on best practices, optimal utilization, and potential customizations. Your insights will also be crucial in gathering valuable feedback on features in development through dedicated customer calls.
- • **Identify and Drive Growth Opportunities:** Proactively identify opportunities for contract renewals and revenue expansion within your customer base. You will collaborate closely with the sales team to ensure a cohesive strategy for customer growth and increased contract value.
- • **Champion the Voice of the Customer:** You will play a pivotal role in shaping FutureFit AI's product roadmap and strategic direction. By deeply understanding current and future customer requirements, you will advocate for their needs internally, ensuring that their feedback is not only heard but also translated into actionable product improvements and strategic decisions.
- • **Problem-Solving and Strategic Thinking:** Leverage your proven ability to solve complex challenges with a structured, outcome-oriented approach. You will be expected to analyze situations, identify root causes, and implement effective solutions that benefit both the customer and FutureFit AI.
- • **Effective Communication and Collaboration:** Lead customer meetings with confidence, communicating clearly and effectively with executives, staff, and technical teams. You will also work cross-functionally with Customer Success, Growth, Product, and Engineering teams to achieve customer objectives and drive platform success.
- • **Project Management Excellence:** Manage multiple customer projects simultaneously, ensuring that timelines, deliverables, and stakeholder expectations are consistently met and aligned.
- • **Strategic Alignment:** Connect your daily activities and customer interactions to broader customer and business goals, demonstrating a clear understanding of how your work contributes to the company's overall success.
- • **Handle Sensitive Conversations:** Navigate challenging conversations with empathy and accountability, balancing customer needs with business objectives to maintain strong, productive relationships.
- • **Create Compelling Presentations:** Develop and deliver clear, concise, and impactful presentations that simplify complex ideas for diverse audiences, from technical teams to executive leadership.
- • **Leverage Data for Insights:** Utilize data and metrics to surface actionable insights that inform customer adoption strategies, renewal forecasts, and product feedback, contributing to data-driven decision-making.
- • **Contribute to a High-Performance Culture:** Embrace a culture of high velocity, high intensity, and a relentless drive to achieve audacious goals, while leading with humility and a commitment to making a meaningful impact.
- • **Embrace Continuous Learning:** Demonstrate a hunger for learning, a willingness to tackle challenges head-on, and an intimate understanding of your own strengths and areas for development. Your grit and drive are more important than traditional educational backgrounds.
- • **Location Flexibility:** This role is remote within the United States. While the team is based in New York City, and those nearby are welcome to utilize the office space, the position offers significant flexibility.
- • **Travel Expectations:** While primarily remote, occasional travel (up to once per quarter) may be required to support customer engagements or team meetings.
🎯 Requirements
- • Proven ability to manage customer relationships and build long-term trust with key stakeholders.
- • Track record of solving complex problems with structured thinking and a focus on outcomes.
- • Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
- • Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
- • Exposure to strategic planning, connecting daily work to broader customer and business goals.
- • Experience handling sensitive conversations in a way that balances empathy with accountability.
- • Ability to create effective presentations that simplify complex ideas for a range of audiences.
- • Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback.
- • Consulting experience OR Workforce development experience OR Utility player at a technology and/or impact start-up of <100 team members (Nice-to-have).
🏖️ Benefits
- • Competitive base salary range: $80,000 - $120,000, commensurate with experience.
- • Opportunity to make a significant impact in a mission-driven company focused on economic equality and the future of work.
- • Remote work flexibility within the US.
- • Collaborative and high-performance team culture with a focus on learning and growth.
- • Potential for quarterly travel to engage with customers and team members.
Skills & Technologies
Remote
About FutureFit AI Inc.
FutureFit AI Inc. develops advanced AI-powered workforce technology designed to bridge the gap between talent, training, and employment. Their comprehensive platform, including the Pathways Platform and Career Copilot, serves governments, workforce development organizations, economic development agencies, and enterprises by providing intelligent solutions for career navigation, labor exchange, upskilling, and reskilling. By connecting job seekers to personalized career paths and employers to skilled talent, FutureFit AI supports adaptive and scalable workforce ecosystems, including virtual career centers. The company leverages powerful labor market data, compiling insights from 350 million talent profiles and 50 million job postings to deliver data-driven solutions that support over 100,000 users.
