Job Overview
Location
Remote - Europe Only
Job Type
Part-time
Category
Other
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • Join Glow25 GmbH, a rapidly expanding Beauty & Pro-Aging company based in Berlin, on a mission to create "Glow Moments" for customers, the team, and everyone who wants to feel comfortable in their skin and let their inner beauty shine. This role is a unique opportunity to make a significant impact within a supportive team, serving as a 1.5-year parental leave replacement, contributing to the company's growth and vision.
- • As a Customer Support Agent, you will be the primary point of contact for our valued customers, ensuring every interaction reflects the "Glow" feeling through exceptional service. Your daily responsibilities will include expertly handling customer inquiries via email and phone, addressing a wide range of topics including orders, products, and subscriptions, always maintaining a friendly and professional demeanor as the voice of Glow25. You will be instrumental in assisting customers with modifications to their orders, resolving complaints, answering queries, and processing cancellations, consistently seeking and implementing appropriate solutions to ensure customer satisfaction. A key aspect of your role will involve ensuring that all customer communications are swift, friendly, and solution-oriented, embodying the company's commitment to excellent service. Furthermore, you will collaborate closely with various internal departments such as Logistics, CRM, and Tech teams to facilitate the efficient and sustainable resolution of customer concerns, acting as a crucial link between customer needs and internal operations. Meticulous documentation and maintenance of customer inquiries within our Zendesk ticketing system will be essential for tracking, analysis, and continuous improvement of our support processes.
- • At Glow25, we believe that work should be more than just productivity; it should inspire, excite, and bring joy. We are building a company culture where innovation and collaboration thrive, driven by a shared passion for redefining beauty and empowering individuals. Our team is dedicated to creating a positive and supportive environment where every member can grow and contribute to our collective success. We are proud of our strong, positive, and lived culture, recognized by five consecutive years as a Top Company on Kununu.
- • This role offers a fantastic opportunity to develop your customer service skills within a fast-paced e-commerce environment. You will gain hands-on experience with industry-leading tools like Zendesk, Shopify, and Slack, and deepen your understanding of e-commerce processes. By working closely with internal teams, you will enhance your problem-solving abilities and learn how to manage complex customer issues effectively. This position is ideal for someone looking to grow within a dynamic company, contribute to a mission-driven brand, and gain valuable experience in customer relationship management and operational support, all while being part of a team that values personal and professional development.
🎯 Requirements
- • Fluent communication in German and English, both written and spoken.
- • 1 to 3 years of professional experience in Customer Service, ideally within an e-commerce environment.
- • Proficiency with Zendesk, Shopify, and Slack, and the ability to use these tools effectively in daily work.
- • Good understanding of e-commerce processes and the key aspects of digital retail.
- • Experience with ticketing systems and structured documentation of customer inquiries.
🏖️ Benefits
- • Flexible working hours and smart time tracking to work when and where you are most productive.
- • A one-time allowance of €500 to set up your perfect home office.
- • Choice between Mac or Windows for your work setup.
- • Monthly Glow Card credit of €50 (€600 annually).
- • Investment in learning through Glowcademy, dedicated learning time, and personal development support.
- • 40% discount on the entire product range.
- • 30 days of vacation plus 1 personal holiday and up to 10 days of unpaid leave, with New Year's Eve also being a paid holiday.
- • Company health insurance providing up to €600 annually for extras like vision aids, alternative practitioners, or dental cleaning.
- • Company contribution of €600 towards retirement savings after the probationary period, with an additional 20% match for personal contributions.
- • Access to exclusive discounts and benefits through corporate benefits platforms.
- • Company Glow25 merchandise.
- • Access to Urban Sports Club or Wellpass for fitness and wellness activities.
Skills & Technologies
Remote
About Glow25 GmbH
Glow25 GmbH is a German direct-to-consumer wellness company that formulates and sells collagen-based nutritional supplements and beauty powders. Products target skin, hair, nail and joint health and are manufactured under EU GMP standards. The company operates an online subscription model, shipping across Europe from its Berlin headquarters since founding in 2020.
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