Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • Join Aios Medical, a rapidly growing health tech company on a mission to accelerate global adoption of consumer biotech products and enable everyone to live at least 100 healthy years. Our immediate focus is on tackling excess bodyweight by increasing the accessibility of GLP-1 medications worldwide through our AI-powered clinical operating system, ClinicOS.
- • As a CX Associate, you will be instrumental in delivering a world-class customer experience, working closely with CX team members and your CX Lead to support our diverse customer base.
- • This role is pivotal in maintaining our customer-obsession and offers a clear growth path into CX leadership for high performers.
- • You will manage a wide array of customer support inquiries, encompassing billing, shipping, and complex escalation requests, ensuring every interaction is efficient, empathetic, and effective.
- • A key responsibility involves triaging support tickets and collaborating closely with our prescribing clinician team to ensure their workflow is seamless and they possess all necessary information to address patient medical requests.
- • You will act as a crucial liaison between pharmacies and the clinic, guaranteeing that patients receive their prescribed medications punctually and without interruption.
- • Your role extends to customer success, where you will own the customer journey from beginning to end, ensuring patients feel consistently supported, well-informed, and confident throughout their treatment.
- • This includes adeptly handling queries related to deliveries, billing, and provider interactions, all within a single, cohesive communication.
- • You will be expected to handle a limited volume of inbound phone calls when customer needs require a more direct and personal touch.
- • A significant aspect of this role is contributing to product improvement by identifying and concisely reporting repetitive or clunky workflows and system failures to the development team, thereby driving productization and enhancing the overall customer experience.
- • Maintaining strict compliance with HIPAA and GDPR regulations is paramount. You will be responsible for completing all required certification courses autonomously and on time, demonstrating a commitment to data privacy and security.
- • You will operate under the close guidance of your CX Lead, contributing to the delivery of outstanding support to our global customer base.
- • Medical Assistance: You will ensure the Clinician team has all the necessary patient information, medical charting details, and lab results readily available within the EHR to facilitate efficient patient service.
- • Care Coordination: You will assist clinicians in resolving any issues that arise with their patients, including scheduling follow-up calls and managing patient communication.
- • Medication Management: You will serve as the primary point of contact between pharmacies and the clinic to ensure timely and accurate prescription fulfillment for all patients.
- • Customer Support Excellence: Your focus will be on ensuring patient satisfaction through exceptional communication, efficient service delivery, and prompt resolution of inquiries, all while navigating intricate backend workflows.
- • End-to-End Customer Journey Ownership: You will take full responsibility for the customer experience, from initial contact through to treatment completion, ensuring every patient feels valued and understood.
- • Proactive Problem Solving: You will anticipate potential issues and proactively address them to prevent disruptions and maintain a high level of customer satisfaction.
- • Feedback Loop Integration: You will actively participate in providing constructive feedback on system performance and user experience to drive continuous improvement.
- • Adaptability and Resilience: You will thrive in a dynamic environment, calmly managing uncertainty and rapidly changing situations with a positive and solution-oriented approach.
- • Self-Directed Learning: You are an autodidact, capable of quickly and resourcefully acquiring new skills and knowledge independently to meet the demands of the role.
- • Intense Dedication: You possess a high level of intensity and are driven to consistently exceed expectations, making 'above and beyond' your standard operating procedure.
- • This role requires a commitment to working either UK (BST) or US hours (EST) and may involve occasional weekend work or schedule adjustments to meet operational needs. We offer compensation for overtime and weekend shifts, as well as opportunities for increased pay through extended workweeks.
🎯 Requirements
- • Fluent in English with the ability to convey key conversational points concisely and effectively.
- • Highly organized with the proven ability to manage multiple projects concurrently and switch between internal workflows and customer conversations seamlessly.
- • Calm demeanor when handling uncertainty and rapidly changing situations, prioritizing the patient's needs above all else.
- • Meticulous attention to detail, with a strong aversion to careless mistakes, ensuring precision and compliance, especially when handling protected health information.
- • Autodidactic with impressive speed and resourcefulness, capable of teaching yourself necessary skills from scratch.
- • High level of intensity and a drive to make 'above and beyond' your new normal.
- • Experience: 2+ years of relevant experience, including at least 1 year in Care Coordination, Medical Assistance, Medical Billing, Customer Experience, Customer Success, or Customer Support.
- • Technical Aptitude: Comfortable navigating and utilizing various software systems and potentially no-code tools for process automation.
🏖️ Benefits
- • Competitive total compensation package including salary and equity.
- • Generous Paid Time Off (PTO) with a minimum of 15 days plus local national holidays.
- • Fully remote work environment with a globally distributed team.
- • Comprehensive medical insurance coverage up to $500 annually.
- • Annual budget of $400 for personal development, including books, courses, and coaching.
- • Annual budget of $400 for personal wellness, applicable to gym memberships and health apps.
- • Bi-weekly health coaching sessions valued at $400 annually.
- • Provision of a Macbook and Work From Home equipment, valued at over $1000.
Skills & Technologies
Mobile
Junior
Remote
About AIOS Inc.
AIOS Inc. is a company focused on leveraging artificial intelligence to enhance business operations. They specialize in developing and implementing AI-driven solutions that aim to automate processes, improve decision-making, and unlock new efficiencies for their clients. Their platform integrates various AI technologies, including machine learning and natural language processing, to provide tailored insights and predictive analytics. AIOS Inc. serves a diverse range of industries, helping businesses adapt to the evolving technological landscape and gain a competitive edge through intelligent automation and data-driven strategies. Their commitment lies in making advanced AI accessible and practical for enterprise-level applications.
Similar Opportunities
Mercy Health
Mercy Remote - North Central - Springfield
Full-time
Expires Mar 15, 2026
Remote
1 month ago
