Job Overview
Location
IN.Bangalore.Remote
Job Type
Full-time
Category
Other Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Desktop Support Administrator I role is critical to ensuring seamless technology operations by resolving on-site and remote client service requests, maintaining hardware and software systems, and supporting end-user productivity across CSG’s corporate environment.
- • Day-to-day responsibilities include installing, configuring, and supporting computing technology; participating in on-call after-hours and weekend rotations; managing hardware and software inventory; maintaining documentation for team processes and knowledge articles; and providing executive, conference room, and meeting support, including setup and troubleshooting of audiovisual equipment and collaboration tools.
- • CSG Systems International, Inc. is a global leader in customer experience and billing solutions, empowering world-recognizable brands to solve complex business challenges through innovative technology and a culture rooted in integrity, innovation, and impact. The company values diverse perspectives and fosters an inclusive environment where employees are encouraged to bring their authentic selves to work.
- • In this role, you will develop hands-on expertise in enterprise IT support, deepen your knowledge of endpoint management tools (Intune, SCCM, Jamf, Autopilot), strengthen your troubleshooting skills across Windows 11, Microsoft 365, Active Directory, and VoIP systems, and grow your ability to communicate technical concepts clearly to both technical and non-technical audiences while embodying CSG’s core competencies.
🎯 Requirements
- • Associate’s degree or equivalent experience required
- • 1–3 years of previous deskside / IT floor support experience in a corporate environment
- • CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or Jamf Certified Associate/Technician
- • Experience supporting and troubleshooting Office 365, Windows 11, Microsoft Teams, Active Directory, MFA, PowerShell, VoIP systems, network printers, audio/video conferencing equipment, Citrix environments, Microsoft Cloud PC, Intune device management, Microsoft Autopilot, JAMF, SCCM, and remote support tools such as Bomgar
- • Familiarity with ticketing and ITSM platforms including Remedy, JIRA, Helix, and Azure DevOps (ADO)
- • Ability to provide after-hours and on-call support for executive escalations, outages, emergency incidents, office moves, and other critical business needs, including weekends and holidays as required
🏖️ Benefits
- • Work from Home, in-office, or hybrid flexibility
- • Employee Belonging Groups to foster inclusion and community
- • Comprehensive healthcare coverage including Dental, Medical, and Vision
- • Paid Vacation, Volunteer, and Holiday Time Off
- • Opportunities to engage with CSG’s Guiding Principles of Impact, Integrity, and Inspiration
- • Accommodations available for persons with disabilities throughout the application and employment process
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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