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This position was posted on March 28, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
South Wales Region, UK (Remote)
Job Type
Full-time
Category
Other Engineering
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As a Developer Support Technician in the Mission Control Centre (MCC), you will play a critical role in ensuring the seamless operation of live game services for PC, console, and mobile titles, directly contributing to player satisfaction and the reliability of Rocket Science Interactive’s new product offering.
- • You will be part of a newly formed 24/7/365 monitoring and incident management team responsible for maintaining optimal performance across Unity’s Multiplay game server hosting solution, supporting customer migrations, and safeguarding live operations through proactive issue detection and rapid response.
- • Your day-to-day responsibilities will include monitoring live services, managing incident response, and ensuring SLA compliance while delivering exceptional customer experience through clear communication and timely ticket resolution.
- • You will diagnose and troubleshoot technical issues using monitoring tools, perform basic debugging and network diagnostics, and restore backend services swiftly to minimise downtime and impact on player experience.
- • You will develop, refine, and follow incident management policies, escalation procedures, and communication protocols to standardise responses and improve operational resilience across platforms.
- • In addition to technical support, you will assist with player operations such as chat moderation, restoring in-game items, managing player suspension appeals, and providing player support on behalf of our customers.
- • You will collaborate with a distributed team across Europe and North America, contributing to a culture of continuous improvement through process refinement, documentation, and knowledge sharing.
- • This role offers the opportunity to grow technical and operational expertise in live services, incident management, and game backend systems while working with industry-leading tools and practices in a supportive, inclusive environment.
🎯 Requirements
- • Experience in a customer-facing role with a strong commitment to putting customer experience first in all interactions.
- • Demonstrated ability to think clearly, make decisive actions, and remain analytical under pressure during high-stress incidents.
- • Technical proficiency in connecting to and diagnosing server faults, performing basic network debugging, and familiarity with scripting for automation and troubleshooting.
🏖️ Benefits
- • Fully remote working arrangement with all necessary equipment provided, based in the South Wales region with occasional flexibility to visit the Cardiff City Centre office.
- • Competitive salary package of £30,000–£35,000 plus a £3,750 shift allowance for night shift work, alongside benefits including private pension via salary sacrifice, optional private medical/dental/vision coverage, and enhanced annual leave.
- • Annual research credit for skill development, biannual professional reviews, internal tech talks, and opportunities to learn from specialists across games and software development, plus 6 weeks of fully paid maternity, paternity, and adoption leave.
Skills & Technologies
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About Rocket Science Interactive Inc.
Rocket Science Interactive is a Canadian game development studio focused on creating and operating live-service multiplayer games. The company builds proprietary technology and tools to support scalable online experiences, primarily targeting PC and console platforms. Its current flagship title is "FANGS," a team-based competitive brawler. The studio emphasizes sustainable game design, community-driven development, and long-term content support. Founded in 2020 by industry veterans, Rocket Science operates remotely with a distributed team across North America and Europe.
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