Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Design
Date Posted
May 10, 2026
Full Job Description
📋 Description
- • The Digital CX Designer/Consultant role at Capita Pensions Solutions focuses on creating high-quality digital experiences for members, employers, and clients by designing intuitive, accessible, and evidence-based digital journeys across web, mobile, voice, and portals.
- • Day to day, the role involves supporting the end-to-end CX design process, producing wireframes and prototypes in Figma, contributing to UX strategy through research and behavioural insights, maintaining journey maps, collaborating with UX researchers, BAs, product owners, and developers, and supporting usability testing and iteration cycles.
- • The role sits within the Digital team at Capita Pension Solutions, part of the Engagement & Experience practice, working in a growing organisation with ambitious strategic goals for 2026 and beyond, focused on delivering market-leading products and services in financial services and employee benefits.
- • The person in this role will gain hands-on experience in digital consulting, client engagement, and journey optimisation, develop expertise in translating research into commercial narratives, and build credibility by presenting evidence-based recommendations to internal and external stakeholders, positioning them for recognition and career growth in CX design and consulting.
🎯 Requirements
- • CX design experience designing digital journeys, including work with design systems, wireframes, prototypes, and user flows, preferably in financial services or employee benefit environments
- • Proficiency in Figma as a design tool for creating wireframes, prototypes, and interaction designs
- • Strong communication skills with the ability to present and articulate information clearly to internal and external stakeholders
- • Analytical ability to review data, identify challenges in digital journeys, and recommend evidence-based solutions
- • Experience working with qualitative and quantitative research, including interpreting findings, identifying patterns, and applying insights to improve digital experiences
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
DEPT Holding B.V.
1 month ago
DEPT Holding B.V.
1 month ago