Director, Experience Design - StreetEasy

📋 Description

• • As Director of Experience Design at StreetEasy, you will lead design, research, and content design across StreetEasy’s buying, selling, and renting experiences, shaping the customer experience across web, iOS, and Android while partnering with cross-functional leaders to connect design decisions to customer outcomes, business impact, and the future of AI-enabled product experiences.
• • You will lead, grow, and develop a multidisciplinary Experience Design team spanning product design, user experience research, and content design, including managing managers and developing second-line leaders; partner with Product and Engineering leadership to define strategy, set objectives, and drive a clear design vision grounded in customer insight and business impact; elevate design, research, and content as core inputs to product strategy and decision-making; drive consistency and quality across web, iOS, and Android experiences while respecting the distinct needs and behaviors of each platform; guide the team in exploring and adopting AI-enabled workflows, including prototyping, content generation, and the design of AI-powered product experiences such as personalization and recommendations; champion evidence-based decision-making by using research, analytics, and experimentation to inform experience strategy and iteration; build the systems, standards, and team rituals that make high-quality design repeatable and scalable across StreetEasy; and manage and prioritize a portfolio of work from concept through delivery, making thoughtful trade-offs across user needs, business goals, and technical constraints.
• • StreetEasy is the most-used local real estate platform in New York City, helping buyers, sellers, renters, and the agents and partners who support them navigate one of the most complex housing markets in the country. As part of Zillow Group’s Product and Design organization, the StreetEasy team is building customer-centered experiences that simplify moving through every stage of the real estate journey. Zillow is honored to be recognized among the best workplaces in the country, named one of FORTUNE 100 Best Companies to Work For® in 2025 and included on the PEOPLE Companies That Care® 2025 list, reflecting its commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
• • In this role, you will have the opportunity to shape the future of real estate experiences through AI-enabled design, develop and mentor emerging design leaders, influence product strategy at the highest levels, and drive measurable impact on customer outcomes and business success while working in a flexible remote environment with a preference for New York-based candidates.