Director Workforce Management Engagement Leader

📋 Description

• • As the Director Workforce Management Engagement Leader at Premier Inc., you will be instrumental in guiding and executing Premier's Workforce Management (WFM) Technology Solutions for our valued members (clients).
• • This pivotal role focuses on ensuring successful member engagement, encompassing technology and WFM program implementation, driving solution adoption, championing the value of our offerings, fostering member retention, and ultimately ensuring high levels of customer satisfaction.
• • You will be the primary point of contact for strategic members, engaging frequently with stakeholders and economic buyers to meticulously track and communicate member outcomes, with a strong emphasis on cost management and demonstrating the tangible value derived from Premier’s WFM Technology Solutions.
• • A significant aspect of your responsibility will be to ensure that a select group of our largest and most strategic members are not only maximizing their relationship with Premier but are also achieving their overarching strategic goals, with your efforts directly aligning Premier’s WFM Technology Solutions to meet these objectives.
• • You will serve as a subject matter expert, providing deep insights into opportunities for operational efficiency, sharing WFM program best practices, and contributing to the development of standards and protocols for seamless new member onboarding.
• • Your success will be measured by your ability to meet and exceed key performance indicators, including clearly articulating Return on Investment (ROI) and overall value in collaboration with member stakeholders, cultivating and strengthening relationships with these key individuals, achieving high renewal rates with an increase in contract dollars, identifying opportunities for additional services that drive further member value, and ensuring a high Net Promoter Score (NPS) from both economic buyers and other stakeholders within your assigned accounts.
• • This role demands a collaborative approach, working closely with internal teams such as the Workforce Management Technical Team and Advisory Services, Premier account teams, and Product Management. Externally, you will liaise with hospital executives (including C-Suite) and other critical stakeholders to ensure prompt resolution of client issues and the timely delivery of all required project components.
• • You will be a key driver in ensuring that the customer service and value delivered consistently exceed customer expectations, requiring you to maintain a high level of product and service knowledge, as well as technical competency, to effectively function within a consultative service delivery model.
• • Key Responsibilities:
• • New Member Onboarding / Implementation (40%): Lead all phases of new contract execution, from pre-launch through post-launch activities. Serve as the subject matter expert for Workforce Management and Premier WFM Technology Solutions. Consult with new member stakeholders to deeply understand their unique business objectives and current processes. Provide expert counsel on best practices tailored to member objectives and processes, ensuring alignment with Premier WFM Technology Solutions. Quantify and document the expected value and ROI that customers will achieve based on the implemented interventions. Conduct thorough member interviews to facilitate a smooth and accurate implementation. Develop and document comprehensive system improvement plans designed to support member objectives and drive measurable performance enhancements.
• • Post-Onboarding Member Engagement / Value Realization (40%): Spearhead post-implementation activities focused on maximizing member value through the utilization of Premier WFM Technology Solutions. Cultivate and nurture ongoing relationships with member stakeholders, engaging in regular cadences to continuously understand evolving business objectives and processes. Offer expert guidance on best practices, aligning Premier WFM Technology Solutions with member goals. Collaborate with member stakeholders to document and articulate the realized value and ROI. Develop and document system improvement plans that support member objectives and yield ongoing performance improvements. Maintain and update the member reference account list.
• • Other (20%): Provide essential education and coaching to more junior WFM Engagement Leaders, fostering their development and success. Actively participate in the “OnePremier” WFM Better Practice governance process. Contribute to the development of “OnePremier” standards for the WFM Better Practice approach. Collaborate with other Premier SMEs to develop thought leadership content and initiatives. Identify and disseminate best practices observed within the healthcare industry and beyond.