Dynamics 365 - Customer Engagement Senior Developer (Remote)

📋 Description

• • Join Pratt & Whitney's Digital Technology team as a remote Dynamics 365 Senior Developer, a pivotal role in transforming the future of flight through innovative engine design, manufacturing, and servicing.
• • This position offers a unique opportunity to leverage your expertise in Microsoft Dynamics 365 Customer Engagement (CE) to develop and implement solutions that drive operational excellence and achieve key business objectives.
• • You will be instrumental in envisioning and documenting infrastructure and system design specifications, creating architecture design diagrams, entity relationship diagrams, and wireframes for both technical teams and customer stakeholders.
• • Your role will involve clearly articulating and solving complex problems related to system and environmental limitations, ensuring robust and scalable solutions.
• • You will partner closely with customers to identify, deploy, and support a combination of packaged and custom-developed solutions, directly contributing to the achievement of Pratt & Whitney's operational goals.
• • A core responsibility will be translating intricate customer requirements into well-defined solution designs and implementing these designs using Digital Technology Standard Work, adhering to best practices and enterprise standards.
• • This role provides a platform to gain deep expertise in enterprise-scale Dynamics 365 CE and Case Management implementations, pushing the boundaries of what's possible.
• • You will explore and master advanced design patterns for extending Dynamics 365 using the powerful Microsoft Power Platform and Azure services, building sophisticated and integrated solutions.
• • You will be at the forefront of learning and applying best practices for building highly scalable, secure, and supportable solutions within a strictly governed enterprise environment, ensuring long-term maintainability and compliance.
• • Gain invaluable exposure to diverse cross-functional business domains, including Sales, Marketing, Field Service, and Customer Engagement platforms, broadening your understanding of enterprise operations.
• • Contribute to and learn from an Agile product delivery process, actively participating in backlog management, story refinement, and engaging with stakeholders to ensure alignment and successful project outcomes.
• • You will be responsible for developing and configuring Microsoft Dynamics 365 Customer Engagement (CE) solutions, requiring a strong foundation in its architecture and capabilities.
• • Utilize your technical skills in JavaScript, C#.NET, VB.NET, and/or ASP.NET platforms to build custom functionalities and integrations.
• • Work extensively with Dynamics 365 CRM, the Power Platform, SQL, and SharePoint Online, ensuring seamless data management and user experience.
• • Implement and manage DevOps practices and version-controlled solutions using tools like Visual Studio, Jira, GitHub, and the CRM SDK, promoting efficient development workflows.
• • Leverage your experience with web APIs to integrate Dynamics 365 with other internal and external systems, creating a connected ecosystem.
• • Manage ETL processes for data migration between environments using tools such as SSIS or KingswaySoft, ensuring data integrity and smooth transitions.
• • Utilize Power BI or other data visualization solutions to present insights and reports derived from customer data, enabling data-driven decision-making.
• • Demonstrate a strong aptitude for quickly learning and mastering unfamiliar technologies, adapting to the evolving technological landscape.
• • Employ effective communication skills to bridge the gap between technical complexities and business needs, ensuring clear understanding and alignment.
• • Compile and present customer data into easily digestible interactive diagrams and reports, facilitating stakeholder comprehension and action.
• • This role requires U.S. citizenship due to the nature of the information accessed under specific programs and contracts.
• • You will have the opportunity to work with cutting-edge AI capabilities, including Copilot for Customer Service, configuring generative AI features, and enabling responsible AI within enterprise environments.
• • Explore and utilize Copilot Studio to extend conversational experiences and enhance user interactions.
• • Develop expertise in Power Pages for portal configuration and customization, creating engaging external-facing portals.
• • Integrate Dynamics 365 CE with advanced Microsoft Dataverse configurations, Azure Functions, Logic Apps, Service Bus, or API Management.
• • Connect Dynamics 365 CE with external customer portals or omnichannel solutions, enhancing customer engagement strategies.
• • Contribute to the mentorship of junior developers, sharing your knowledge and helping to establish platform standards and architectural best practices.
• • This is a fully remote position, offering flexibility and the ability to work from home.
• • You will be part of a dynamic team focused on innovation and continuous improvement in the aerospace industry.