Eligibility Manager - CuraScript - Remote

The Cigna Group

Job Overview

Location

6 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Lead day-to-day operations for chargeback, cash application, and adjustment activities across a team of 4–7 analysts, ensuring service levels, workload balance, and quality standards are consistently met
• Oversee advanced analysis and resolution of complex payment discrepancies, pricing variances, contractual issues, and aged receivable items
• Ensure accurate application of cash and adjustments in full compliance with audit controls, contractual terms, and internal policies
• Prepare and review End-of-Month reporting, ad hoc analyses, and management-level summaries to support decision-making and operational transparency
• Monitor team performance, productivity, and key operational metrics to identify risks and implement timely corrective actions
• Directly manage, coach, and develop a team of 4–7 analysts, including performance management, prioritization of tasks, and capability building
• Serve as the primary escalation point for complex chargeback and accounts receivable issues, ensuring timely resolution and clear ownership
• Provide subject matter expertise to guide the team in resolving chargeback activity accurately and efficiently
• Partner with the Senior Manager on workload planning, team development, and operational priorities to align with business goals
• Deliver regular operational readouts and escalation insights to the Director, highlighting performance trends, key risks, and recommended actions
• Act as a key liaison between Chargeback Operations, Finance, Pricing, and external vendors to resolve disputes and systemic issues
• Assist in establishing and maintaining regular business reviews with top vendors, preparing data and insights to drive accountability and continuous improvement
• Track vendor performance trends, recurring issues, and follow-up actions resulting from vendor business reviews
• Partner with internal stakeholders to align on vendor strategies, risks, and improvement opportunities
• Assist in spearheading projects focused on process efficiency, data cleanup, and operational improvements
• Identify gaps in current workflows, controls, or data quality and recommend sustainable, scalable solutions
• Collaborate with cross-functional teams including Finance, Pricing, IT, Audit, and Vendor Management to implement system or process enhancements
• Document processes, controls, and best practices to ensure consistency and scalability across the team
• Support testing, validation, and adoption of system enhancements or process changes
• Ensure compliance with audit requirements, internal controls, and vendor-specific deadlines
• Contribute to risk identification and mitigation efforts related to chargeback processing and vendor performance
• Provide leadership with data-driven insights to inform prioritization, decision-making, and strategic alignment
• Maintain internet connection with minimum speeds of 10Mbps download/5Mbps upload when working remotely

🎯 Requirements

• 5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment
• Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance
• Demonstrated experience leading or managing teams, including coaching, performance management, and workload prioritization
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis techniques
• Hands-on experience with ERP systems (SAP and/or Oracle required)
• Excellent verbal and written communication skills, including experience engaging with vendors, leadership, and cross-functional partners

🏖️ Benefits

• Annual salary range of $77,300 - $128,900 USD
• Eligibility to participate in an annual bonus plan
• Medical, vision, dental, and well-being and behavioral health programs starting on day one
• 401(k) plan with company contribution
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays

Skills & Technologies

Fiber

Onsite

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The Cigna Group

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About The Cigna Group

The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.

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