Endpoint Management Specialist

Capita plc

Job Overview

Location

Home-Based - GBR

Job Type

Full-time

Full Job Description

📋 Description

• The Endpoint Management Specialist role at Capita plc is critical to maintaining and evolving a large-scale enterprise Windows device estate of approximately 100,000 end-user devices, ensuring stability, security, and compliance across the environment.
• Day-to-day responsibilities include supporting and maintaining endpoint management platforms such as Symantec CMS (Altiris), Microsoft Intune, and SCCM; owning the full Windows device lifecycle from build to retirement; acting as a technical escalation point; delivering software deployments, security controls, and patch compliance; supporting project and change delivery; identifying opportunities for standardization, optimization, and automation; producing technical documentation and runbooks; creating and executing system test plans; and collaborating with service teams and Lines of Service to meet client and operational needs.
• The role sits within Capita’s End User Services team, part of a dynamic leader in consulting and digital services that supports major UK organisations across government, healthcare, education, and finance sectors, using cutting-edge technology to drive innovation and efficiency.
• In this role, you will deepen your expertise in enterprise endpoint management technologies, gain experience managing large-scale device estates, develop skills in automation and process improvement, contribute to strategic service enhancements, and grow your career within a forward-thinking, inclusive organisation that values continuous learning and professional development.

🎯 Requirements

• Proven experience in a similar endpoint management or EUC role, ideally within a large, complex enterprise environment
• Strong hands-on experience with Altiris, Intune, and/or SCCM (Altiris experience is highly desirable)
• Solid understanding of Windows endpoint environments and device lifecycle management
• Strong technical troubleshooting and root-cause analysis skills
• Good working knowledge of TCP/IP networking, including VLANs, proxies, firewalls, and subnets
• Experience working on organised project activity alongside BAU support
• Clear and confident written and verbal communication skills
• Comfortable working collaboratively across technical and service teams

🏖️ Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Volunteering for charity partners or a cause of your choice – opportunity to take a paid day out of the office
• Access to Employee Network Groups representing every strand of diversity for connection and learning
• Opportunity to gain additional qualifications through the Learning Academy or apprenticeships to support career development

Skills & Technologies

Onsite

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Capita plc

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About Capita plc

Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.

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