Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 13, 2026
Full Job Description
đź“‹ Description
- • Join Legora, a pioneering force in legal technology, and play a pivotal role in our mission to revolutionize how legal work is accomplished. We are not just building a solution for legal professionals; we are building it *with* them, ensuring our AI-native workspace empowers them to ask better questions, unlock new insights, and operate with unprecedented efficiency. At Legora, we are dedicated to pushing the boundaries of legal tech, transforming complex processes into smarter, faster, and more human-centric experiences. Our innovative platform analyzes thousands of documents in minutes and facilitates intelligent workflows designed in collaboration with leading legal practices, turning ambitious visions into tangible realities.
- • As an Engagement Associate for the EMEA region, you will be instrumental in ensuring our valued clients are not only supported but are consistently deriving maximum value from the Legora platform. This role is crucial for fostering client success, driving adoption, and cultivating deep, lasting relationships. You will be the frontline advocate for our clients, understanding their unique challenges and guiding them towards achieving their strategic objectives with our technology.
- • Your primary responsibility will be to own and meticulously manage a dedicated portfolio of client accounts. This involves building robust, trust-based relationships with key stakeholders, understanding their workflows, and proactively identifying opportunities to enhance their engagement with Legora. You will be the go-to person for your clients, providing them with the support and guidance they need to thrive.
- • You will work closely with and support our senior Engagement Managers on larger, enterprise-level client engagements. This support will encompass the entire client lifecycle, from seamless onboarding and comprehensive training to providing ongoing, proactive assistance. Your contributions will be vital in ensuring these high-profile clients experience a smooth and highly effective integration of Legora into their operations.
- • A key aspect of your role will be to actively help diagnose client challenges. This requires a keen analytical mind to uncover root causes of any issues or areas for improvement. You will then contribute to the development of structured solutions and the refinement of our engagement playbooks, ensuring best practices are consistently applied across our client base.
- • You will be responsible for running regular check-ins, conducting insightful product enablement sessions, and facilitating productive success reviews with your assigned clients. These interactions are essential for reinforcing the value proposition of Legora, demonstrating new features, and ensuring clients are leveraging the platform to its fullest potential.
- • Proactive monitoring of client usage trends and customer health signals will be a critical part of your day-to-day activities. By staying attuned to these metrics, you will be able to identify potential risks before they escalate and spot opportunities for deeper engagement and expanded use of Legora. This foresight allows us to maintain high levels of client satisfaction and retention.
- • This role demands a proactive, organized, and detail-oriented individual who is comfortable navigating complex environments and interacting with professional, demanding stakeholders. You will need to demonstrate a genuine passion for delivering quality and a commitment to building strong, enduring client relationships.
- • We are looking for someone who can communicate clearly and confidently, both in written and verbal forms, articulating complex ideas in an accessible manner. Your ability to manage multiple priorities reliably and maintain a high attention to detail will be paramount to your success in this fast-paced environment.
- • Legora is an Equal Opportunity Employer committed to fostering a diverse and inclusive culture. We believe that exceptional teams are built on a foundation of varied thoughts and experiences. We welcome individuals from all backgrounds and are dedicated to creating an environment where everyone can perform at their best. If you are excited by the prospect of building from first principles, collaborating with exceptional people, and accelerating change in a high-stakes, high-impact domain, then this is the moment and the place for you. We are not just shaping the future of legal tech; we are defining it. Are you ready to join us in building the intelligent future of law?
🎯 Requirements
- • 1-2 years of experience in a legal environment, client advisory, consulting, or a customer-facing SaaS/technology role.
- • Demonstrated ability to go above and beyond to deliver high-quality work or service outcomes.
- • Clear and confident written and verbal communication skills.
- • High attention to detail and the ability to reliably manage multiple priorities.
- • Comfortable working in an office environment 5 days a week.
🏖️ Benefits
- • Opportunity to be part of a fast-growing, innovative legal tech company.
- • Collaborative and supportive team environment.
- • Competitive salary and benefits package.
- • Professional development and growth opportunities.
Skills & Technologies
Junior
Onsite
About Legora
Legora is a company focused on providing innovative solutions in the technology sector. Their core offerings revolve around [mention specific areas if known, e.g., software development, AI, data analytics, cloud services]. They aim to empower businesses by leveraging cutting-edge technologies to enhance efficiency, drive growth, and solve complex challenges. Legora prides itself on its team of experts who are dedicated to delivering high-quality products and services tailored to meet the unique needs of their clients. The company is committed to fostering long-term partnerships and contributing to the advancement of digital transformation across various industries. Their approach emphasizes collaboration, agility, and a deep understanding of market trends.
