Job Overview
Location
Nebraska, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 17, 2026
Full Job Description
đź“‹ Description
- • As an Engagement Manager at Valence, you will be instrumental in driving the successful adoption and impact of our groundbreaking AI-native coaching platform within Fortune 500 enterprises. This is a pivotal role where you will serve as the primary liaison between Valence and our prestigious clients, ensuring they derive maximum value from our innovative solutions. You will be at the forefront of revolutionizing leadership development by deploying the first-ever AI-powered coaching solution to diverse teams within global organizations, including renowned names like Coca-Cola, Nestlé, General Mills, and Prudential.
- • Your core responsibility will be to forge deep, strategic relationships with key stakeholders across these enterprise clients. This involves understanding their unique challenges, business objectives, and organizational culture to tailor the deployment and utilization of our AI coaching platform. You will act as a trusted advisor, guiding them through the complexities of integrating cutting-edge AI technology into their existing leadership development frameworks.
- • A significant part of your role will be to drive strategic initiatives that align our platform's capabilities with the clients' evolving needs. This requires a proactive approach to identifying opportunities for expansion, deeper integration, and enhanced user engagement. You will be responsible for developing and executing deployment plans, managing project timelines, and ensuring seamless implementation across various client departments and geographies.
- • You will play a direct role in influencing the evolution of our generative AI product. By gathering feedback from client interactions, observing usage patterns, and understanding market demands, you will provide critical insights to our product and engineering teams. This feedback loop is essential for us to continue innovating and ensuring our platform remains at the cutting edge of AI in leadership development.
- • Navigating the complex landscapes of Fortune 500 companies is a key aspect of this role. You will need to develop a sophisticated understanding of enterprise structures, decision-making processes, and the specific challenges faced by large, established organizations. Your ability to translate the potential of AI into tangible business outcomes – such as improved leadership effectiveness, enhanced employee engagement, and measurable ROI – will be crucial for success.
- • You will be responsible for project management, overseeing the entire lifecycle of client engagements from initial onboarding and implementation to ongoing support and value realization. This includes setting clear expectations, managing resources, mitigating risks, and ensuring project milestones are met on time and within scope.
- • A critical function will be to champion the adoption of the AI coaching platform within client organizations. This involves developing and delivering training programs, creating compelling communication materials, and fostering a culture of continuous learning and development that embraces AI-driven solutions.
- • You will be expected to monitor client success metrics and key performance indicators (KPIs), regularly reporting on progress and identifying areas for improvement. This data-driven approach ensures that clients are achieving their desired outcomes and that Valence is delivering on its promises.
- • Collaborating closely with internal Valence teams, including Sales, Product, Engineering, and Customer Success, will be vital. You will act as the voice of the customer, ensuring seamless communication and alignment across departments to deliver an exceptional client experience.
- • This role offers a unique opportunity to work with some of the most innovative Fortune 500 companies globally, gaining unparalleled insight into diverse organizational approaches to AI transformation. You will build expertise through complex enterprise deployments, contributing to the definition of what AI-first business transformation looks like across major industries.
- • Valence is pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing. You will be a key player in realizing this mission.
- • You will be expected to stay abreast of the latest trends and developments in AI, leadership development, and enterprise technology to provide strategic guidance and identify future opportunities for both Valence and our clients.
- • Ultimately, your success will be measured by the depth of client relationships, the successful deployment and adoption of the Valence platform, and the tangible business impact achieved by our clients through AI-powered leadership development.
🎯 Requirements
- • Proven experience in client-facing roles such as consulting, account management, or project management, preferably within enterprise software, SaaS, or a related technology field.
- • Strong understanding of enterprise sales cycles, project management methodologies, and client relationship management.
- • Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels of an organization, from individual contributors to C-suite executives.
- • Experience working with large, complex organizations, ideally Fortune 500 companies, and navigating their internal structures and decision-making processes.
- • A passion for AI and its transformative potential, with the ability to articulate complex technical concepts in a clear and compelling manner to non-technical audiences.
🏖️ Benefits
- • Opportunity to work at the forefront of AI innovation with a leading enterprise AI coaching platform.
- • Direct impact on the future of work and leadership development in major global organizations.
- • Collaborative and dynamic work environment with a team passionate about redefining AI's role in business.
- • Exposure to cutting-edge technology and complex enterprise deployments across diverse industries.
Skills & Technologies
Onsite
About Valence
Valence is a customer data platform (CDP) designed to help businesses unify, understand, and activate their customer data. It provides a comprehensive solution for collecting data from various sources, creating unified customer profiles, and enabling personalized customer experiences across marketing, sales, and service channels. Valence focuses on empowering companies to gain deeper insights into customer behavior, segment audiences effectively, and deliver targeted campaigns. Their platform aims to break down data silos and provide a single source of truth for customer information, ultimately driving better engagement and business outcomes. Valence supports businesses in leveraging their data to build stronger customer relationships and achieve their growth objectives.
