Engagement Manager - Strategic Accounts

📋 Description

• • Legora is at the forefront of revolutionizing the legal industry, driven by a clear mission to redefine how legal work is accomplished. We are not merely creating a solution for legal professionals; we are building it collaboratively with them, ensuring it aligns perfectly with their needs and workflows. Our AI-native workspace is designed to empower legal professionals, enabling them to not only accelerate their work but also to formulate more insightful questions and uncover novel perspectives. Each day, we are pushing the boundaries of legal technology, transforming complex processes into smarter, faster, and more human-centric experiences. From analyzing vast quantities of documents in mere minutes to designing intelligent workflows in partnership with leading legal practices, we are turning ambitious possibilities into tangible realities.
• • Currently, our platform is trusted by prestigious global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters, with a presence in over 40 countries. However, our ambition does not stop there. We are committed to rapid iteration, swift deployment, and scalable growth, achieved not by chance, but through deliberate and strategic design.
• • Joining Legora means becoming an integral part of a team that rejects mediocrity, believing that "good enough" is never truly sufficient. Our philosophy is that success is achieved collectively, by equipping lawyers with technology that genuinely understands their challenges and empowers them to perform at their absolute best. If you are passionate about building foundational solutions, collaborating with exceptional individuals, and driving significant change within a high-stakes, high-impact sector, then this is the opportune moment and the ideal environment for you.
• • We are not just shaping the future of legal tech; we are actively defining it. Are you ready to join us in constructing the intelligent future of law?
• • The Engagement Manager - Strategic Accounts role reports directly to the Account Director of Strategic Accounts. The primary responsibility is to ensure that a select portfolio of our Major Law firms, Management Consultancy, and Financial Services clients receive consistently exceptional client service. This involves ensuring these key clients continuously derive maximum value from the Legora platform.
• • We are seeking a proactive and relationship-driven individual who thrives on engaging in strategic conversations with executive-level stakeholders. This role is ideal for someone motivated by the creation of robust client engagement frameworks and playbooks, and who is dedicated to fostering thriving, long-term client partnerships.
• • **Key Responsibilities:**
• • Serve as a primary point of contact and strategic advisor for assigned key accounts. This involves deeply understanding client objectives, identifying emerging use cases, and guiding clients to realize the utmost value from Legora, demonstrably linking platform usage to tangible Return on Investment (ROI).
• • Maintain a high level of availability and responsiveness to end-users, facilitating efficient discussions around platform utilization and exploring potential new applications of Legora.
• • Dedicate significant time to client-site engagement, independently embedding within client teams to foster strong working relationships and gain firsthand insights into their operational needs.
• • Collaborate closely with the Engagement Director to identify and pinpoint opportunities for account expansion, and jointly lead the charge on adoption initiatives crucial for realizing these growth prospects.
• • Diligently monitor key customer health metrics. Proactively develop and present strategic plans to the Engagement Director aimed at mitigating any decline in usage or sustaining and amplifying momentum derived from increased Legora adoption.
• • Foster a collaborative spirit by working closely with cross-functional teams, including Customer Enablement, Product, Engineering, and Marketing. The objective is to effectively translate client feedback into actionable insights and product improvements. Being a true Legora team player is paramount.
• • Contribute significantly to the development and refinement of our Engagement Strategic Accounts playbook. As this is a foundational initiative, your input will not only be valued but actively expected, playing a crucial role in building this operational machine from the ground up.