Engineer - Equipment Support

📋 Description

• • As an Engineer – Equipment Support at MKS Atotech India, you will be instrumental in providing critical equipment support to our valued customers. This role is pivotal in ensuring the seamless operation of MKS Atotech Equipment, directly impacting customer satisfaction and operational efficiency. You will be the frontline technical expert, responding to machine breakdowns with immediate and effective solutions to minimize downtime and achieve targeted Mean Time To Repair (MTTR). Your proactive approach will extend to planning and executing periodic preventive maintenance procedures, ensuring the longevity and reliability of our equipment. Furthermore, you will be responsible for implementing necessary retrofits and upgrades, contributing to enhanced equipment performance and achieving targeted Mean Time Between Failures (MTBF) and overall machine availability. This role offers a unique opportunity to blend technical expertise with customer-facing responsibilities, making a tangible difference in our customers' success.
• • Your day-to-day responsibilities will encompass a wide range of technical and customer-oriented tasks. You will be the primary point of contact for equipment support, requiring you to be readily available to provide immediate on-site assistance during machine breakdowns. This involves diagnosing complex electro-mechanical issues, implementing effective repair strategies, and ensuring that MTTR targets are consistently met. Beyond reactive support, you will meticulously plan and execute preventive maintenance schedules, conducting thorough inspections and performing necessary servicing to avert potential problems. Identifying and implementing equipment retrofits and upgrades will be crucial to enhance performance and reliability, thereby improving MTBF and machine availability. You will also collaborate closely with product management and regional teams to implement auxiliary equipment strategies, ensuring optimal chemistry performance at customer sites. A significant part of your role will involve training customer personnel, empowering them with the knowledge to perform periodic maintenance and effectively resolve common breakdowns, fostering self-sufficiency and reducing reliance on immediate support.
• • You will play a key role in identifying opportunities for MKS Equipment sales by understanding customer needs and collaborating with global stakeholders to present compelling value propositions. This involves actively seeking out projects for Equipment sales, contributing directly to the revenue goals of the global equipment entity. Building and maintaining strong, lasting relationships with key customers and partners in your assigned region will be paramount. You will be expected to address customer inquiries promptly, resolve issues efficiently, and consistently ensure high levels of customer satisfaction through regular visits and meetings to deeply understand their evolving needs and provide tailored solutions. Your responsibilities will also include conducting market research to uncover new business opportunities and providing valuable insights into market dynamics. You will be responsible for preparing and presenting comprehensive sales reports, market analyses, and forecasts to senior management, keeping them informed of progress and future outlook. Staying abreast of industry trends, competitor activities, and technological advancements will be essential to maintain our competitive edge and identify areas for innovation and growth.
• • In this role, you will have the opportunity to deepen your expertise in the latest electro-mechanical processes and advanced software functions related to equipment control and operation. You will gain invaluable experience in troubleshooting complex machinery, implementing cutting-edge solutions, and contributing to the strategic sales efforts of MKS Equipment. By fostering strong customer relationships and understanding their unique challenges, you will develop exceptional communication and problem-solving skills. This position provides a platform to learn about market dynamics, sales strategies, and the importance of customer relationship management within the industrial equipment sector. You will also develop a comprehensive understanding of the electroplating and surface finishing industry, becoming a subject matter expert. The ability to analyze data, prepare insightful reports, and present findings effectively will be honed, preparing you for future leadership opportunities within MKS Instruments.
• • This role is based in Mysore, Karnataka, and reports to the Manager - Equipment. You will be part of the MKS Atotech India team, contributing to our global mission of delivering innovative solutions and exceptional support to our customers. The company fosters a culture of collaboration, continuous learning, and customer focus, providing a supportive environment for professional growth. You will work within a dynamic and evolving industry, where your contributions will directly impact the company's success and reputation. The opportunity to travel up to 50% of the time allows for diverse experiences and exposure to various customer sites and challenges, further enriching your professional development.