Job Overview
Location
Bangalore, India
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • The Engineer, NOC Services role at Kaseya Holdings Inc. is critical for maintaining the performance and stability of the Integrated Management Systems (IMS) environment, ensuring optimal service delivery to Managed Service Providers and internal IT organizations through proactive monitoring, troubleshooting, and resolution of technical issues.
- • Day-to-day responsibilities include monitoring and maintaining the health of NOC environments (servers, workstations, network devices), diagnosing and resolving technical issues such as user authentication, GPOs, patching, replication, backups, and OS-related problems, analyzing system logs and crash dumps for root cause analysis, maintaining detailed documentation of incidents and resolutions, adhering to SLAs and SOPs, providing technical support to customers, managing multiple tickets based on priority, and contributing to the internal knowledge base.
- • Kaseya is a leading global provider of IT infrastructure and security management solutions for MSPs and internal IT teams, serving customers in over 20 countries and managing over 15 million endpoints worldwide. The company is backed by Insight Venture Partners and has achieved sustained double-digit growth, fostering a culture of accountability, technical excellence, and customer-centric innovation.
- • In this role, the engineer will develop deep expertise in enterprise IT operations, strengthen incident management and documentation practices, enhance communication and prioritization skills under pressure, gain exposure to global IT environments, and grow into a trusted technical advisor within a high-performing NOC team focused on continuous improvement and customer impact.
🎯 Requirements
- • 4-6 years of pertinent experience in network IT and remote Windows system infrastructure
- • Proficiency in maintaining clear and concise case and root cause analysis (RCA) documentation
- • Strong troubleshooting skills for system issues including user authentication, GPO, Microsoft/Windows patch failures, replication issues, backup failures, and OS-related problems
- • Ability to adhere to multiple standard operating procedures (SOPs) and follow escalation instructions
- • Excellent prioritization and escalation skills, particularly in relation to customer impact
- • Good verbal and written communication skills
🏖️ Benefits
- • Opportunity to work with a global leader in IT infrastructure and security management solutions serving over 20 countries
- • Exposure to managing and securing over 15 million endpoints worldwide
- • Backed by Insight Venture Partners, ensuring stability and growth potential
- • Culture that values accountability, technical excellence, and going above and beyond for customers
- • Continuous learning opportunities to stay updated on latest technologies and best practices
- • Collaborative environment working with technical leads and managers to resolve complex issues
Skills & Technologies
About Kaseya Holdings Inc.
Kaseya Holdings Inc. provides cloud-based IT management and security software for managed service providers and internal IT teams. Its platform integrates remote monitoring, endpoint management, backup, network administration, compliance, and cybersecurity tools into a unified system. The company serves small to midsize businesses and enterprises through subscription and perpetual licenses, supporting Windows, macOS, and Linux environments worldwide.
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