Job Overview
Location
Coimbatore
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • Senior Solution Support Engineer role in the Technical Assistance Centre (TAC) at AppViewX, a leader in certificate and key lifecycle automation, infrastructure orchestration, and DevOps security solutions, serving top global banks, media companies, and healthcare providers.
- • Day-to-day responsibilities include designing and implementing the AppViewX Platform to solve complex customer automation problems, acting as the final point of escalation for customer issues, troubleshooting using deep technical expertise, creating and improving support documentation, migrating customers to latest platform versions, prioritizing tasks to meet deadlines, generating system reports, and providing feedback to management for process and product improvements.
- • The role operates in a 24*7 environment and requires collaboration with global customers, with the engineer serving as a trusted technical advisor and knowledge contributor across the organization.
- • AppViewX is headquartered in New York with development centers in India, UK, and Australia, offering a culture of innovation, inclusivity, and continuous learning, where employees are trusted with flexibility and accountability to drive impact.
- • In this role, you will deepen your expertise in networking, security, PKI, Linux/Windows systems, Kubernetes, and application deployments, while becoming a go-to expert for complex technical use cases and contributing to platform enhancements through documentation and feedback.
🎯 Requirements
- • 3+ years of experience in technical support or solution engineering roles
- • Hands-on experience with Linux and Windows Server operating systems
- • Understanding of networking, security, and Certificate Management (PKI) platforms
- • Experience in application management, deployments, and hotfix patching
- • Ability to troubleshoot and decode problems based on prior experience
- • Knowledge of Python or any scripting language (advantage)
- • Excellent business communication and soft skills for handling international customers
- • Certification in Kubernetes, Linux (RHCE, Linux+), Networking (Network+ or CCNA), or security certifications (added advantage)
- • Voracious learner with desire to become a deep expert in hundreds of use cases across multiple products
- • Ownership mindset: ability to find solutions and convey them clearly to customers
🏖️ Benefits
- • Competitive compensation (salary and bonus) with attractive incentives
- • Comprehensive health, dental, and vision benefits
- • Employer-provided life insurance
- • 401K program and other saving/investment schemes
- • Flexibility to work remotely and define own hours
- • Work-life harmony supported by trust and accountability
- • Dedicated Learning & Development (L&D) opportunities
- • Time off and sabbatical eligibility
Skills & Technologies
About AppViewX, Inc.
AppViewX provides machine identity management and application delivery automation software for global enterprises. The platform orchestrates digital certificates, keys, and secrets for multi-cloud environments while automating ADC and PKI workflows. Founded in 2011 and headquartered in New York, the company serves financial services, healthcare, retail, and technology clients. Its solutions help organizations enforce security policies, ensure compliance, and accelerate application deployment. AppViewX integrates with CI/CD pipelines and offers visibility into certificate lifecycles, reducing outages from expired certificates and improving operational efficiency across hybrid infrastructures.
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