Job Overview
Location
New York City
Job Type
Full-time
Category
Engineering
Date Posted
May 28, 2026
Full Job Description
📋 Description
- • Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- • Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
- • Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
- • Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
- • Help define the technical strategy and roadmap for the future of AI-powered customer support
- • Support and mentor engineers through technical guidance, feedback and career development
- • Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
🎯 Requirements
- • Have 1+ years of engineering management experience
- • Have 5+ years of industry experience in software engineering
- • Proficiency with Python, Typescript and asynchronous programming
- • Experience leading teams building complex distributed systems or customer-facing products
- • Strong communication skills and ability to work directly with enterprise customers
🏖️ Benefits
- • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- • Medical, Dental, and Vision benefits for you and your family
- • Life Insurance and Disability Benefits
- • Retirement Plan (e.g., 401K, pension)
- • Parental Leave
- • Fertility and family building benefits through Carrot
- • Daily lunches and snacks in the office to keep you at your best
Skills & Technologies
About Decagon
Decagon is an agricultural technology company focused on developing advanced solutions to improve crop yields and sustainability. They specialize in creating controlled environment agriculture (CEA) systems, including advanced greenhouses equipped with proprietary hardware and software. These systems optimize growing conditions such as light, temperature, humidity, and nutrient delivery, enabling year-round production of high-quality produce. Decagon's technology aims to reduce water usage, minimize pesticide reliance, and shorten supply chains, contributing to a more resilient and efficient global food system. Their approach combines biological expertise with cutting-edge engineering to address the challenges of modern farming.
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