Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Client Success Manager at Prompt, Inc., you will be at the forefront of ensuring our largest and most influential B2B SaaS clients achieve maximum value and success with our revolutionary healthcare software.
- • This pivotal role involves owning the entire post-sales customer lifecycle, from seamless onboarding and comprehensive product training to proactive technical support and strategic account management.
- • You will be instrumental in cultivating deep, enduring relationships with senior leadership and C-suite executives within our enterprise accounts, positioning yourself and Prompt as indispensable partners in their strategic objectives.
- • Your primary objective is to become a trusted advisor, leveraging best practices, offering insightful guidance, and demonstrating genuine empathy to foster customer loyalty and drive product adoption.
- • You will serve as the primary point of contact for Prompt’s most significant clients, taking full ownership of their product utilization, driving customer expansion, and successfully converting enterprise trials into long-term, valuable contracts.
- • A key responsibility includes developing and delivering regular client success reviews, meticulously analyzing client performance, providing strategic insights, and offering actionable recommendations to ensure they achieve best-in-class results.
- • This role demands a profound understanding of Prompt's product suite, enabling you to effectively guide clients through their journey, maximize their software investment, and ensure a world-class customer experience.
- • You will need to develop and maintain a strong grasp of the nuances of the therapy industry, allowing you to provide expert advice and support to clients throughout their engagement with Prompt.
- • Collaboration is key; you will work closely with cross-functional teams, including sales, support, and product development, to address client needs, facilitate technical discussions (such as data transfer, EDI, and billing inquiries), and relay critical feature requests.
- • The ideal candidate thrives in a fast-paced environment, demonstrating a high level of motivation and a willingness to go above and beyond to support enterprise clients, often outside standard working hours, to meet their elevated expectations for prompt and effective support.
- • You will be adept at navigating complex corporate structures, identifying key decision-makers, and building direct, impactful relationships with these individuals.
- • Negotiation and influencing skills are crucial for managing client expectations, driving adoption, and identifying opportunities for account growth.
- • A proactive approach to problem-solving is essential, with a proven ability to resolve customer concerns, manage dissatisfied clients, and transform potentially negative interactions into positive, trust-building experiences.
- • You will be responsible for identifying customer needs and skillfully presenting beneficial upsell opportunities that align with their evolving business goals.
- • This role requires a high degree of autonomy, with the ability to work independently and manage your workload effectively with minimal supervision.
- • You will be expected to travel up to 20% of the time to attend client meetings, industry events, or conduct on-site consultations, further strengthening client relationships.
- • Exceptional communication and interpersonal skills are paramount, enabling you to build rapport and maintain strong connections across all organizational levels.
- • A growth-oriented mindset and a collaborative spirit are vital for contributing to the team's success and the company's overall mission.
- • Proficiency in business intelligence (BI) and advanced reporting software, or the demonstrated ability to quickly learn and master these tools, is necessary for providing data-driven insights to clients.
- • Strong technical aptitude is a must, including comfort working with various software platforms in live settings and a genuine passion for understanding and learning new technologies.
- • A clinical background or direct experience as a licensed rehab therapist in outpatient physical therapy clinics is highly desirable, providing invaluable industry context and credibility.
- • You will be a key player in driving customer satisfaction, retention, and expansion, directly contributing to Prompt's continued growth and leadership in the healthcare technology space.
- • This role offers an unparalleled opportunity to make a significant impact on the customer success team, which boasts an industry-leading Net Promoter Score, and to contribute to Prompt's mission of revolutionizing healthcare delivery.
- • By ensuring Prompt consistently delivers exceptional value and drives product adoption, you will play a critical role in achieving Prompt's ambitious growth targets and solidifying its position as the new standard in healthcare technology.
- • You will be empowered to bring new ideas to the table, tackle significant challenges, and contribute to doubling down on what makes Prompt successful.
- • This is more than just a job; it's a chance to be part of something special and help take Prompt to the next level by ensuring our enterprise clients thrive.
🎯 Requirements
- • Proven experience in B2B SaaS client success, account management, or a similar client-facing role, with a strong focus on enterprise-level accounts.
- • Exceptional communication, interpersonal, negotiation, and influencing skills, with a demonstrated ability to build and maintain strong relationships with senior stakeholders and C-suite executives.
- • Deep understanding of the therapy industry (clinical background or licensed rehab therapist experience in outpatient physical therapy clinics) and the ability to translate industry needs into software solutions.
- • Technical aptitude and a passion for learning new software, with proficiency in MS Excel and experience with business intelligence (BI) and advanced reporting tools.
- • Ability to work independently, manage a demanding workload, travel up to 20%, and thrive in a fast-paced, high-expectation environment.
🏖️ Benefits
- • Competitive salary and potential equity compensation.
- • Comprehensive medical, dental, and vision insurance.
- • Flexible Paid Time Off (PTO) and company-wide sponsored lunches.
- • Remote/hybrid work environment with a recovery suite at HQ.
- • Company-paid disability and life insurance, family and medical leave, and 401k plan.
Skills & Technologies
Remote
About Prompt, Inc.
Prompt is a healthcare technology company that provides cloud-based electronic health record and practice management software designed for physical, occupational, speech, and behavioral therapy clinics. Its unified platform integrates scheduling, documentation, billing, analytics, and patient engagement tools to streamline workflows, reduce administrative burden, and improve clinical and financial outcomes for therapy practices of all sizes.
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