Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
January 11, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end success of Asteri’s most strategic enterprise customers, serving as the single-threaded owner and trusted advisor for Fortune-500 and Global-2000 accounts. You will quarterback every stage of the customer lifecycle—from onboarding through renewal and expansion—ensuring that our AI-native Work Intelligence Platform delivers measurable business value.
- • Design and execute data-driven Customer Success Plans that map directly to each customer’s strategic objectives (cost reduction, process automation, AI augmentation ROI). Translate high-level goals into quarterly adoption milestones, executive KPIs, and renewal/expansion targets that you will track and report on weekly.
- • Lead complex, multi-phase rollouts across geographically distributed teams. Coordinate stakeholders in business units, IT, Security, Compliance, and executive leadership to configure, pilot, and scale AI-enabled workflows while maintaining enterprise-grade governance and auditability.
- • Drive deep product adoption by embedding yourself in customer operations. Run enablement workshops, create role-based playbooks, and build champions inside each account who can independently evangelize new use cases. Monitor usage telemetry and surface actionable insights that move adoption from early innovators to enterprise-wide deployment.
- • Own gross and net revenue retention targets for your book of business. Build renewal forecasts 120 days in advance, craft executive-level business reviews, and negotiate renewal terms that protect and grow ARR. Partner with Sales, Legal, and Finance to structure multi-year agreements and co-terming strategies.
- • Proactively identify expansion, cross-sell, and upsell opportunities by mapping customer workflows and pain points to Asteri’s evolving product suite. Build business cases with quantified ROI, secure executive sponsorship, and quarterback proof-of-concepts that convert to six-figure ARR expansions.
- • Establish multi-threaded relationships across customer organizations—ranging from C-suite sponsors to frontline analysts—creating a resilient network of advocates. Schedule and facilitate quarterly Executive Business Reviews (EBRs) that showcase measurable impact and align on future roadmaps.
- • Champion the customer’s voice internally. Distill structured feedback into Product Requirement Documents (PRDs) and partner with Engineering to prioritize features that unblock scale. Balance short-term customer needs with long-term platform vision, ensuring we maintain disciplined, production-ready architecture.
- • Develop scalable onboarding, training, and renewal assets—playbooks, video libraries, ROI calculators—that can be reused across the customer base. Contribute to a knowledge base that reduces time-to-value for new deployments and accelerates CSM onboarding for future hires.
- • Operate with high autonomy in a remote-first, fast-moving startup environment. Set your own weekly OKRs, leverage data to prioritize highest-impact activities, and communicate progress transparently in Slack, Notion, and weekly leadership stand-ups.
🎯 Requirements
- • 5+ years of Enterprise Customer Success experience at a B2B SaaS or platform company with ARR responsibility
- • Demonstrated success driving adoption across multiple teams or departments within large enterprises
- • Proven ability to manage complex, multi-stakeholder relationships including C-level executives
- • Experience leading change management initiatives in regulated or security-conscious environments
- • Comfortable translating complex technical concepts into clear, actionable guidance for business users
- • Nice-to-have: Background with AI-powered products, workflow orchestration platforms, or enterprise data systems
🏖️ Benefits
- • Competitive compensation package with meaningful equity in a high-growth AI startup
- • Fully remote culture with flexible working hours and annual off-site retreats
- • Direct ownership of strategic accounts with clear impact on product roadmap and company revenue
- • Pragmatic, safety-first approach to enterprise AI—work on cutting-edge technology that is already in production at scale
Skills & Technologies
Remote
About Asteri AI, Inc.
Asteri delivers intelligent work orchestration solutions for enterprises, particularly within the life sciences industry, empowering them to understand and optimize task-level operations. Their proprietary Work Ontology Knowledge Graph provides a unified, living model of how work actually happens, enabling the detection of patterns, duplication, and opportunities for AI augmentation. Asteri then orchestrates execution across both human teams and AI agents, ensuring human judgment remains central while continuously adapting to evolving workflows. This platform is designed to help large organizations, including F500 enterprises, manage complex operations, reduce repetitive tasks, and operationalize AI impact, facilitating seamless collaboration across diverse teams by providing clarity into work execution at scale.
