Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
March 7, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Latamcent, you will be at the forefront of empowering our valued enterprise clients to maximize their potential with the Dado platform. This pivotal role is designed for a strategic thinker and proactive problem-solver who thrives on building deep, trusted relationships and driving tangible business outcomes for a select portfolio of key accounts.
- • Your primary mission will be to serve as a strategic consultant, guiding enterprise customers through the entire lifecycle of their engagement with Dado. This encompasses meticulous onboarding, seamless implementation, and continuous optimization of their people processes, all powered by our innovative platform. You will be instrumental in ensuring that each client not only adopts the platform but also derives measurable, significant value that aligns with their overarching business objectives.
- • A core aspect of your responsibility will involve deeply understanding each customer's unique business priorities, their intricate internal processes, and their specific challenges. This in-depth knowledge will enable you to tailor Dado's capabilities to their exact needs, acting as a true partner in their success.
- • You will lead the charge in orchestrating the rollout of the Dado platform across various departments and teams within customer organizations. This requires a consultative approach, ensuring buy-in and effective adoption at all levels.
- • Serving as the primary point of contact, you will be the linchpin connecting customers with Latamcent. This involves expertly coordinating efforts across a multitude of internal teams – including product, engineering, and sales – as well as external stakeholders within the client's organization, ensuring a unified and efficient client experience.
- • Developing an encyclopedic knowledge of the Dado platform is crucial. You will leverage this expertise to architect and recommend the most effective workflows and innovative solutions, ensuring clients are always utilizing Dado to its fullest potential.
- • When challenges arise, you will be the first line of defense. Your role will involve adeptly troubleshooting product issues, conducting thorough root cause analyses, and implementing effective short-term workarounds. Simultaneously, you will collaborate closely with our engineering teams to drive the development of permanent, long-term solutions, demonstrating a commitment to continuous improvement.
- • Proactive monitoring of product adoption is key. You will track usage patterns, identify areas where adoption may be lagging, and strategically uncover opportunities to expand the platform's reach into additional teams or for new, innovative use cases within the client's business.
- • A critical component of this role is the proactive identification of potential churn risks. You will employ a data-driven and relationship-focused approach to anticipate challenges, engage with customers to address concerns, and implement strategies that foster long-term success and unwavering loyalty.
- • You will be a vital conduit for market intelligence, consistently sharing nuanced customer insights and actionable product feedback with our product and engineering teams. This feedback loop is essential for shaping the future roadmap of the Dado platform and ensuring it remains at the cutting edge of HR technology.
- • Managing a diverse portfolio of enterprise accounts demands exceptional organizational skills and a commitment to proactive, transparent communication. You will maintain meticulous records, prioritize effectively, and ensure all stakeholders are consistently informed and aligned.
- • This role is ideal for an individual who is passionate about building lasting client partnerships, possesses a natural curiosity for complex technologies, and excels at proactively identifying and resolving operational hurdles to drive client value and retention.
🎯 Requirements
- • Minimum of 3 years of progressive experience in Customer Success, Account Management, strategic consulting, or client-facing roles within a digital agency.
- • Demonstrated experience successfully managing and nurturing relationships with enterprise-level or significant mid-market customers.
- • Proven ability to rapidly acquire deep knowledge of complex software products and effectively guide clients through implementation, adoption, and ongoing utilization.
- • Strong analytical and problem-solving capabilities, with a structured, methodical approach to diagnosing and resolving technical and operational challenges.
- • Exceptional written and verbal communication proficiency in English, with a minimum C1 level, ideally C2.
- • Highly organized, proactive, and possessing a strong sense of ownership and accountability for project success and client outcomes.
- • Demonstrated comfort and effectiveness working within remote, distributed team environments.
- • Availability to align work hours with U.S. Eastern Time (ET) or Central Time (CT) business operations.
🏖️ Benefits
- • Competitive compensation package denominated in USD, commensurate with your experience and expertise.
- • Fully remote position, offering the flexibility to work from anywhere within Latin America.
- • Opportunity to work within U.S. Eastern Time or Central Time business hours, facilitating collaboration with key stakeholders.
- • Full-time employment status with a stable and growing company.
- • Contribute to an innovative employee experience orchestration platform that is transforming how HR teams operate at scale.
Skills & Technologies
Remote
About Latamcent
Latamcent is a market research and data analytics firm focused on the Latin American region. It delivers consumer insights, competitive intelligence, and strategic advisory services to multinational corporations and regional brands. Through syndicated studies, custom research, and advanced analytics, the company helps clients optimize pricing, distribution, and product positioning across diverse Latin American markets. Its multilingual team combines local expertise with global methodologies to provide actionable intelligence for retail, CPG, technology, and financial services sectors.
