Enterprise Customer Success Manager

📋 Description

• • As an Enterprise Customer Success Manager at LeanData Inc., you will step into a pivotal role, acting as a strategic business partner to our most complex and high-value enterprise clients. This position is uniquely positioned at the nexus of executive influence, revenue growth acceleration, and cross-functional leadership, demanding a proactive and strategic approach to client engagement.
• • Reporting directly to the Senior Director of Enterprise Customer Success, your primary responsibility will be to ensure the long-term commercial and strategic success of a dedicated portfolio of our largest and most significant accounts. This involves cultivating and nurturing executive-level relationships, driving tangible and measurable revenue impact for your clients, and acting as a crucial conduit for customer insights that will shape LeanData’s product roadmap and go-to-market strategies.
• • You will be instrumental in directly influencing and driving Net Revenue Retention (NRR), spearheading expansion strategies within your accounts, and fostering customer advocacy at the highest echelons of client organizations.
• • Your day-to-day will involve being a proactive partner to enterprise customers, consistently delivering measurable business outcomes and ensuring a superior user experience with LeanData solutions. This includes leading customer projects from the initial stages of implementation through post-launch adoption, with a relentless focus on achieving demonstrable business results that align with client objectives.
• • A core component of your role will be to develop and meticulously execute comprehensive customer success plans. These plans must be tightly aligned with each client’s overarching strategic goals and how LeanData’s solutions can best serve them. You will continuously monitor customer usage patterns, key health indicators, and upcoming renewal timelines to ensure sustained success and to enable proactive intervention before any potential issues arise.
• • Effective coordination with internal LeanData resources, external partners, and client stakeholders will be paramount to ensure seamless project delivery and maximum value realization for every customer.
• • Building and maintaining robust, strategic relationships with executive sponsors and key operational stakeholders across the client organization is a critical aspect of this role. You will act as a trusted advisor to both end-users and key decision-makers, offering strategic guidance designed to maximize the value derived from LeanData and to optimize their overall revenue processes.
• • You will be the primary advocate for the customer internally, channeling detailed and actionable feedback to our Product, Engineering, and Marketing teams. This feedback loop is vital for influencing the product roadmap, driving process improvements, and ensuring LeanData remains aligned with market needs.
• • Close collaboration with our Sales and Account Management teams is essential. You will work in tandem with them to identify and capitalize on opportunities for account growth and to ensure successful renewals, acting as a key driver of continued partnership.
• • A significant part of your contribution will be identifying and actively driving opportunities for upsell and cross-sell within your assigned accounts, in close partnership with the account teams. This makes you a crucial lever for LeanData’s revenue expansion.
• • You will be responsible for identifying potential risks to customer success and retention, proactively developing and executing robust mitigation strategies to address these challenges before they impact the client relationship.
• • When critical issues arise, you will be expected to escalate them appropriately and partner cross-functionally to ensure timely and effective resolution, maintaining customer confidence and satisfaction.
• • Ultimately, your success will be measured by your ability to drive and maintain a consistently high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts, demonstrating the enduring value LeanData provides.