Enterprise Customer Success Manager

📋 Description

• • As an Enterprise Customer Success Manager at Handshake Technologies, Inc., you will be at the forefront of shaping the future of career development within the dynamic AI economy. You will serve as a strategic partner and the primary, long-term point of contact for our most valued employer partners, ensuring they not only meet but exceed their hiring objectives.
• • Your core mission will involve cultivating deep, trusting relationships with senior stakeholders within these enterprise organizations. This requires a nuanced understanding of their unique business goals, operational needs, and strategic imperatives, enabling you to align Handshake's powerful platform with their specific hiring challenges and aspirations.
• • You will be instrumental in guiding our partners through the Handshake ecosystem, providing expert consultation and tailored training on best practices for early talent acquisition, leveraging the platform's capabilities to optimize their recruiting workflows and processes.
• • A significant aspect of this role involves translating complex business needs into actionable, effective solutions within the Handshake product. This requires a proactive and consultative approach, ensuring partners derive maximum value and achieve tangible results.
• • The role demands a project management powerhouse, capable of orchestrating multiple initiatives, managing timelines, and ensuring seamless execution of customer success plans. You will be expected to effortlessly pivot between high-level strategic discussions and detailed tactical implementation.
• • Leveraging data will be critical to your success. You will analyze recruitment metrics, user adoption rates, and hiring outcomes to inform decision-making, provide strategic recommendations, and continuously refine our partners' early talent recruiting strategies.
• • Collaboration is key. You will work hand-in-hand with a diverse range of internal cross-functional teams, including Sales, Account Management, Support, Education/University Partnerships, Marketing, Insights, Product, User Research, Enablement, and RevOps. This collaborative spirit ensures a unified approach to customer success and drives product innovation based on real-world partner feedback.
• • You will be expected to travel approximately 20% of the time to meet with key customer stakeholders, fostering stronger relationships and gaining deeper insights into their evolving needs.
• • Facilitating engaging meetings and delivering impactful product training sessions to external customers will be a regular part of your responsibilities, requiring strong presentation and communication skills.
• • A high degree of collaborative spirit is essential, as you'll be working within a team environment and across various departments to achieve shared goals.
• • Technical aptitude is highly valued, enabling you to understand the nuances of the Handshake platform and effectively troubleshoot or guide partners through technical aspects.
• • You will proactively identify opportunities for process improvement, both within your role and for the broader customer success team, contributing to increased efficiency and effectiveness.
• • By ensuring our enterprise partners are successful, you will directly contribute to Handshake's mission of revolutionizing career discovery and hiring in the AI economy, impacting millions of individuals and organizations globally.
• • This role offers a unique opportunity to work with leading AI labs, Fortune 500 companies, and top educational institutions, positioning you at the intersection of innovation and talent acquisition.
• • You will be part of a rapidly growing company that has demonstrated significant ARR growth, offering a chance to build a massive, impactful business.
• • Your work will directly influence how careers evolve in the AI economy, providing a tangible sense of purpose and impact.