Enterprise Implementation Consultant

PAR Technology Corporation

Job Overview

Location

Remote United States

Job Type

Full-time

Full Job Description

📋 Description

• Consult with enterprise clients in the restaurant and hospitality industry to analyze existing operational procedures across procurement, accounting, payroll, analytics, and reporting functions at both store and corporate levels.
• Serve as the primary subject matter expert throughout the entire implementation lifecycle of PAR OPS, from kickoff through go-live and ongoing support.
• Configure PAR OPS software solutions to align with client-specific business requirements for store-level operators, above-store managers, and corporate users.
• Lead end-to-end implementation projects as Project Manager, including task tracking, milestone management, and documentation using project tracking tools.
• Deliver comprehensive training to technical and non-technical end-users across multiple locations and organizational levels.
• Collaborate with third-party vendors and internal teams to design, test, and deploy software integrations that enhance client workflows.
• Perform data analysis to identify system modifications required to meet client business objectives and operational workflows.
• Identify opportunities to upsell additional PAR products or services based on client needs and implementation findings.
• Document project progress, configurations, and resolutions in internal and client-facing knowledge bases, LMS content, and digital adoption platforms.
• Provide Level II technical support to existing customers, resolving complex issues related to PAR OPS functionality and integrations.
• Participate in a scheduled after-hours client support rotation to ensure timely resolution of critical system issues.
• Communicate financial and technical concepts clearly to diverse audiences, including non-technical stakeholders and international clients.
• Adapt implementation methodologies and service delivery approaches to suit the unique operational environments of each client.
• Proactively alert senior implementation management to potential scope creep, change requests, or project risks.
• Maintain up-to-date knowledge of client operations to effectively support issue resolution and educate internal support teams.
• Leverage AI tools to streamline client analysis, automate documentation and reporting, and enhance training delivery efficiency.
• Stay current with evolving technology and security trends in restaurant and retail technology environments.
• Work collaboratively within a dynamic, agile team structure to deliver scalable, high-quality implementations across a global client base.

🎯 Requirements

• 4-year technical degree or equivalent experience
• 1–3 years of experience working with the PAR OPS platform
• 2–4 years of experience in the restaurant technology industry
• Previous experience in the hospitality industry in a management role
• Track record of success in Professional Services
• Demonstrated ability to support multiple, concurrent initiatives

🏖️ Benefits

• Remote work arrangement with full United States coverage
• Opportunity to work with a global client base across 110+ countries
• Exposure to cutting-edge restaurant technology and AI-integrated implementation tools
• Collaborative, agile work environment within a growing technical organization
• Participation in after-hours support rotation with scheduled coverage
• Equal employment opportunity employer providing reasonable accommodations

Skills & Technologies

Remote

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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