Enterprise Service Desk Analyst

📋 Description

• • As an Enterprise Service Desk Analyst at Interactive Brokers LLC in Hong Kong, you will serve as the first point of contact for employee IT issues, ensuring timely resolution and maintaining smooth technology operations across a global financial services leader.
• • Day to day, you will handle service requests for Linux, Mac, and Windows systems, VPN/remote access, and third-party or in-house software; log and prioritize tickets; provide initial triage within SLA; escalate complex issues; communicate status updates; and contribute to knowledge base and troubleshooting workflows.
• • You will join a dynamic, multinational IT support team at a company recognized for over four decades of financial innovation and cutting-edge technology, serving clients in over 200 countries with a commitment to exceptional user experience.
• • This role offers the opportunity to build deep technical expertise in enterprise IT support, develop problem-solving and communication skills, and grow your career within a global organization that values learning and internal mobility.