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Enterprise Systems Manager, Recruiting Systems

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Own and harden OpenAI’s recruiting platform, primarily focused on Ashby, including configuration of stages, fields, permissions, approvals, templates, and workflow standards.
• Partner on high-priority remediation efforts across critical recruiting workflows such as start dates, offer processes, approvals, integrations, auditability, data integrity, and workflow controls.
• Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and compliance requirements.
• Establish and maintain operational guardrails including required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change control standards.
• Identify root causes of recurring operational issues and resolve them through system configuration, automation, documentation, or process redesign—reducing dependency on tribal knowledge.
• Collaborate with PXT, IT, vendors, and People Analytics to manage integrations, monitor system health, respond to incidents, and reduce failure modes across the recruiting ecosystem.
• Improve data quality by enhancing data capture design, standardizing definitions, implementing audit mechanisms, and refining exception handling procedures.
• Coordinate controlled releases including testing, UAT, rollout planning, stakeholder communications, enablement, and post-launch monitoring for recruiting system updates.
• Create and maintain comprehensive SOPs, change records, training materials, and reference documentation to ensure operational clarity and sustainability.
• Help define and formalize the operating boundary between PXT’s platform ownership and RecOps’ day-to-day service support for recruiting systems.
• Leverage hands-on experience with Ashby and Workday to configure production workflows, optimize reporting, and ensure system reliability at scale.
• Support global and multi-entity recruiting workflows by aligning configurations with regional compliance, legal, and operational requirements.
• Apply sound judgment in change control, access governance, and workflow design within a compliance-sensitive, audit-ready, and public-company-readiness environment.
• Monitor and improve integration health with downstream systems including HRIS, compensation tools, and analytics platforms to ensure data consistency and system reliability.
• Drive end-to-end systems programs beyond reactive break-fix tasks, focusing on durable, scalable solutions that reduce operational friction and increase trust in recruiting data.
• Work at the intersection of Recruiting, HR Operations, Legal, Compensation, Analytics, IT, and PXT to ensure recruiting systems serve as governed, reliable sources of truth.

🎯 Requirements

• Deep, hands-on expertise with Ashby, including production configuration of workflows, fields, permissions, approvals, and templates.
• Strong working knowledge of recruiting workflows, offer processes, candidate/requisition data, and downstream system impacts.
• Hands-on experience configuring workflows, fields, permissions, or integrations in Ashby and Workday (or another HRIS) in a production environment.
• Demonstrated ability to lead scoped systems programs end to end, not just respond to break-fix requests.
• Experience in compliance-sensitive, audit-sensitive, or public-company-readiness environments.
• Experience supporting global or multi-entity recruiting workflows.

🏖️ Benefits

• Opportunity to work at the forefront of AI research and deployment at OpenAI.
• Collaborative environment with cross-functional teams including HR Operations, IT, Legal, and Analytics.
• Access to cutting-edge tools and systems designed to support scale and governance in a high-growth AI organization.
• Role focused on building durable, auditable systems that directly impact the reliability of hiring at a global scale.
• Support for professional growth through exposure to enterprise-grade HR technology and compliance frameworks.
• Commitment to equal opportunity and inclusive workplace practices as outlined in OpenAI’s EEO policy.

Skills & Technologies

Design

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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