Job Overview
Location
Oklahoma City
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Provide day-to-day technical support to end-users by troubleshooting EHR system issues, answering questions, and resolving system errors to ensure uninterrupted access and functionality.
- • Perform routine maintenance tasks including software updates, patches, and upgrades to maintain the stability, security, and performance of the Epic EHR system.
- • Participate in testing and validation activities for system changes, enhancements, and upgrades, adhering to established change management processes to ensure functional accuracy and prevent unintended disruptions.
- • Assist in configuring and customizing the Epic EHR system to align with healthcare provider workflows and organizationally approved operational optimizations.
- • Collaborate with cross-functional teams including IT professionals, clinicians, administrators, and vendors to support EHR implementation projects and facilitate effective communication and coordination.
- • Maintain accurate and up-to-date documentation of system configurations, user procedures, and support issues to build and sustain a reliable knowledge base for team-wide problem-solving and knowledge transfer.
- • Build and sustain strong relationships with core customer groups including nurses, physicians, revenue cycle staff, health information management teams, and facility leadership.
- • Apply knowledge of healthcare business workflows and terminology to translate clinical and administrative needs into effective EHR system configurations and solutions.
- • Utilize desktop tools including Microsoft Word, Excel, and PowerPoint to document processes, analyze data, and communicate findings or updates.
- • Work independently and as part of a team to meet project deadlines, resolve urgent issues, and support continuous improvement of EHR system functionality.
- • Ensure compliance with organizational policies and industry standards in all EHR system support and configuration activities.
- • Adapt to evolving system requirements and participate in training to maintain proficiency in Epic modules and healthcare IT best practices.
🎯 Requirements
- • Bachelor’s Degree required
- • Epic certification required within three months of class completion or six months of hire
- • 0–3 years of applicable IT or healthcare experience for Level I; 3–5 years for Level II; 5+ years for Level III
- • Understanding of healthcare business processes and terminology
- • Proficiency in Microsoft Word, Excel, and PowerPoint
- • Ability to work independently and within cross-functional teams
🏖️ Benefits
- • Paid Time Off (PTO)
- • 401(k) plan
- • Medical and dental plans
- • Comprehensive benefits package designed to meet personal and family needs
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About OU Medicine, Inc.
OU Medicine operates academic medical centers in Oklahoma, anchored by the University of Oklahoma Health Sciences Center. It integrates patient care, education, and research through OU Medical Center, The Children's Hospital, Stephenson Cancer Center, and affiliated outpatient clinics. Services span primary to quaternary care, organ transplantation, Level 1 trauma, and comprehensive cancer treatment. The organization trains medical residents and fellows, supports clinical trials, and partners with the university to advance biomedical research while serving urban and rural populations across the state.
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