EverPro - Product Manager (Remote, CAN)

📋 Description

• • Lead the product strategy, roadmap, and execution for the Service Fusion mobile experience, rebuilding the Field Worker App on a React Native foundation with offline-first workflows, integrated payments, and improved performance.
• • Own end-to-end product lifecycle for mobile features including job management, estimates, invoices, customer records, photos, documents, signatures, training, and support access, ensuring alignment with customer needs and business goals.
• • Drive measurable improvements in mobile adoption, retention, workflow completion, reliability, and customer satisfaction through data-driven product decisions informed by analytics, beta feedback, and usability testing.
• • Deeply understand field service workflows of technicians, estimators, dispatchers, admins, and service business owners to identify high-impact problems and translate insights into simple, reliable mobile experiences that function in low-connectivity environments.
• • Partner cross-functionally with engineering, design, QA, customer success, support, marketing, and sales enablement teams to deliver well-tested, well-supported, and widely adopted mobile releases.
• • Define clear product requirements, success metrics, acceptance criteria, and launch plans while monitoring post-launch performance across adoption, retention, payment processing, support volume, and customer feedback.
• • Leverage AI tools to enhance product discovery, synthesize customer feedback, accelerate research, improve documentation, develop requirements, conduct competitive analysis, and streamline stakeholder communication.
• • Identify and implement practical AI-enabled workflows that reduce manual work, save time for service professionals, and improve decision-making in field operations.
• • Balance short-term customer needs with long-term investments in scalability, reliability, and competitive differentiation of the mobile platform.
• • Establish and communicate a clear mobile product vision aligned with Service Fusion’s modernization priorities and EverCommerce’s broader goals for home, health, and wellness service industries.
• • Conduct customer discovery, usability testing, and beta feedback analysis to prioritize features that reduce churn drivers and increase technician productivity.
• • Ensure mobile experience meets the demands of real-world field conditions, including intermittent connectivity, device variability, and time-sensitive job completion.
• • Collaborate with GTM teams to support sales enablement and customer success initiatives tied to mobile adoption and feature utilization.
• • Maintain awareness of competitive landscape and industry trends in field service management and mobile productivity tools to inform strategic positioning.
• • Advocate for user-centered design principles that prioritize intuitive navigation, speed, and reliability for non-technical field workers.
• • Monitor and optimize mobile performance metrics including app load times, crash rates, sync success rates, and payment transaction success.
• • Translate business objectives into actionable product initiatives that drive revenue growth, customer retention, and operational efficiency for service-based businesses.