Executive Product Owner Home Loan Modernisation

📋 Description

• • Set the strategic vision and product roadmap for the Home Loan Modernisation product in partnership with senior business stakeholders to maximise business value and benefits realisation.
• • Lead a squad of product and technical professionals to identify and resolve customer breakpoints and deliver targeted automation across in-life Home Loan experiences.
• • Influence Home Buying-wide initiatives with a customer-obsessed lens, ensuring all decisions prioritise enhancing the customer journey across Digital, Proprietary, and Third-Party Broker channels.
• • Act as the primary voice of the business, translating strategic objectives into clear product requirements for cross-functional teams including Technology, Operations, and Business units.
• • Establish and communicate the value proposition for the product in collaboration with both business and technology stakeholders to align on outcomes and priorities.
• • Incorporate design thinking and data analytics into product design decisions to drive evidence-based improvements in customer outcomes.
• • Maintain a well-prioritised product backlog to enable incremental delivery of business and customer-focused outcomes.
• • Manage the squad’s performance against defined objectives, including tracking and reporting on OKRs and key performance indicators.
• • Release prototypes and iterate on solutions to ensure they meet evolving customer needs and align with the Crew’s strategic goals.
• • Influence senior business and technical stakeholders to secure alignment on product prioritisation, resource allocation, and delivery timelines.
• • Accountable for identifying, escalating, and resolving impediments that hinder team progress or customer experience outcomes.
• • Lead and develop a team of Product Owners managing aligned squads, fostering a culture of ownership, innovation, and continuous improvement.
• • Demonstrate visible leadership of Commonwealth Bank’s core values across all team interactions and decision-making processes.
• • Work with ambiguity and incomplete information, making timely, objective, and informed decisions under dynamic and changing priorities.
• • Collaborate end-to-end with teams across work streams and domains to ensure seamless delivery of complex, multi-team initiatives.
• • Maintain a proactive risk mindset by identifying, discussing, and acting on current and future risks related to product delivery, customer experience, and regulatory compliance.
• • Engage with Group Operations Customer Retention teams and other partners to ensure consistent, integrated customer support across all channels.
• • Drive continuous improvement in Home Loan in-life experiences by leveraging automation, process optimisation, and customer feedback loops.