Executive IT Support Lead

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As the Executive IT Support Lead at OpenAI, you will be instrumental in shaping and delivering a premier, high-touch IT support experience tailored specifically for the company's executives. This pivotal role is designed to ensure that our most senior leaders have seamless access to cutting-edge technology and robust support, enabling them to focus on driving OpenAI's mission forward. You will be the architect of an executive IT support program that not only meets current needs but also scales effectively with the company's rapid growth and evolving technological landscape. Your expertise will be crucial in defining what "excellent" executive IT support looks like within a fast-paced, innovative environment, setting new standards for service delivery and user satisfaction.
• In this dynamic role, your day-to-day responsibilities will encompass a wide range of critical functions. You will act as the primary point of contact for all technology-related needs of OpenAI's executives and their Executive Business Partners (EBPs), providing direct, white-glove support. This involves proactively identifying potential issues, troubleshooting complex technical problems across various platforms and devices, and implementing timely and effective solutions. You will be responsible for managing and maintaining the technology ecosystems of our executives, ensuring optimal performance, security, and reliability. A significant part of your role will involve clear and concise communication, articulating technical issues, proposed solutions, and project timelines to stakeholders at all levels, adapting your communication style to suit the audience. You will also be tasked with coordinating closely with the broader IT and Security teams, leveraging their expertise and resources to ensure comprehensive support and to address any specialized requirements. This collaborative approach will be key to ensuring the success and agility of the executive support function.
• Furthermore, you will play a vital role in representing IT excellence across the organization. This involves actively identifying emerging technology needs and potential challenges faced by executives, and working proactively with IT to develop and implement solutions before issues arise. You will contribute to the continuous improvement of IT services by providing valuable feedback and insights derived from your direct interactions with executive leadership. Your ability to anticipate needs and to foster a proactive problem-solving culture will be essential in maintaining a high level of operational efficiency and user experience. This role offers a unique opportunity to influence the direction of IT support services and to contribute to the overall technological infrastructure that powers OpenAI's groundbreaking work.
• The Employee Tech Experience (ETX) team, to which this role belongs, is dedicated to crafting exceptional technology journeys for all OpenAI employees. ETX comprises specialized groups including IT Support, Logistics, System Operations, and ITAV, all working collaboratively to provide a comprehensive suite of technology services. As the Executive IT Support Lead, you will be a key leader within this team, contributing to its overall strategy and operational excellence. You will have the opportunity to define and refine the processes and standards for executive IT support, ensuring alignment with the ETX team's mission of enhancing employee technology experiences. Your leadership will be pivotal in fostering a culture of service, innovation, and continuous improvement within the executive support function and the broader ETX team.
• Success in this role hinges on your ability to build and maintain strong, trusting relationships with executives, their EBPs, and your colleagues across the ETX and IT departments. Your discretion in handling sensitive information and your commitment to a security- and compliance-first mindset will be paramount, ensuring the utmost protection of executive hardware and data. You will also be expected to travel domestically and internationally multiple times a month to provide on-site support as needed, underscoring the high-touch nature of this position. This role offers a significant opportunity for professional growth, allowing you to hone your leadership skills, deepen your expertise in executive IT support, and contribute directly to the success of a world-leading AI research and deployment company. You will gain invaluable experience in managing IT operations within a rapidly scaling, high-stakes environment, and have the chance to shape the future of technology support for executive leadership.
• The ideal candidate will possess a deep understanding of the technical requirements specific to C-suite executives in large, fast-paced, public companies, coupled with extensive experience in managing macOS and Windows environments. Proficiency in identity and device management solutions such as Azure AD, Jamf, and Intune is essential, as is a strong command of enterprise collaboration tools including Google Workspace, Office 365, Slack, and Atlassian products. Your ability to meticulously track requests from initiation to completion, coupled with exceptional written and verbal communication skills, will ensure clarity, professionalism, and consistent follow-through in all your interactions. This role is not just about fixing technical issues; it's about building a trusted partnership with executive leadership, anticipating their needs, and ensuring their technology empowers their critical work, thereby contributing directly to OpenAI's groundbreaking mission.

🎯 Requirements

• 8+ years of experience providing Executive IT Support, with deep familiarity in the technical requirements of the C-suite in large, fast-paced, public companies.
• Strong technical experience in macOS and Windows, identity and device management (e.g. Azure AD, Jamf, Intune) and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
• Excellent written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• A strong attention to detail, consistently setting clear expectations and tracking all requests from end to end.
• A security- and compliance-first mindset to ensure executive hardware and data remains safe.
• Discretion in handling sensitive information.

🏖️ Benefits

• Opportunity to build and lead a high-touch, white-glove IT support program for executives.
• Direct IT support to executives, ensuring they have the best, most secure technology.
• Collaborate with a broad team of IT professionals to ensure executive success and agility.
• Identify emerging needs and proactively solve problems before they occur.
• Domestic and international travel required multiple times a month as needed.

Skills & Technologies

Azure

Senior

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

OpenAI, Inc.

Visit Website

About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.