Field Service Coordinator

📋 Description

• • Join Humana Inc., a leading healthcare company dedicated to putting health first, as a Field Service Coordinator (Care Coach 1) and become an integral part of our caring community.
• • In this vital remote role, you will be instrumental in assessing and evaluating the unique needs and requirements of our members to help them achieve and maintain optimal wellness.
• • Your primary focus will be guiding members and their families toward appropriate resources, facilitating interaction with these services, and ensuring their overall care and well-being.
• • This position involves work assignments that are often straightforward yet can present moderate complexity, requiring thoughtful and effective problem-solving.
• • You will have the opportunity to meet members in their own environments, dedicating quality time to understand their needs, identify barriers to care, and connect them with high-quality services that promote their ultimate well-being and drive positive health outcomes.
• • Responsibilities include administering initial and ongoing long-term services and support (LTSS) related assessments, utilizing person-centered thinking approaches to ensure individual needs are at the forefront of care planning.
• • You will engage with members telephonically and/or in-person to collaboratively establish goals and priorities, evaluate available resources, develop comprehensive plans of care, and identify suitable LTSS providers and community partnerships.
• • The goal is to create a combination of services and supports that best meet the needs and goals of both the member and their caregiver, always through a person-centered lens.
• • A key aspect of the role is the development and continuous modification of Service Plans, ensuring that applicable members of the care team, including informal caregivers, primary care physicians (PCPs), and others, are involved in the care planning process.
• • You will provide crucial support to members in navigating their LTSS, as well as addressing environmental and social needs, leveraging available information to prevent duplicative assessments and streamline the care process.
• • The role emphasizes supporting members and/or caregivers in accessing essential services such as long-term care, social services, housing assistance, educational resources, and more, irrespective of funding sources, to comprehensively meet their diverse needs.
• • Building trust and fostering independence through a collaborative relationship with the Care Coordinator, member, and caregiver is paramount to success.
• • You will actively identify transition opportunities and work closely with transition coordinators to champion member choice and facilitate smooth transitions in care.
• • Coordination with the Care Coordinator is essential for referrals for non-capitated services, and you will be responsible for capturing all services the member is receiving, including those from natural supports, regardless of the payer.
• • You will also coordinate and consult with Humana-contracted providers regarding the delivery of LTSS services, ensuring seamless integration of care.
• • Active participation in interdisciplinary Care Team meetings (ICT) is expected, contributing to a holistic approach to member care.
• • Connecting and referring members to relevant community resources and third-party payers will be a significant part of your responsibilities.
• • Assisting members in maintaining their Medicaid eligibility is another critical function of this role.
• • Collaboration with the Medical Director/Geriatrician/Care Coordinator, as deemed necessary, will ensure cohesive, holistic service delivery and support positive member outcomes.
• • This role requires you to leverage your skills to make a tangible impact on the lives of individuals, helping them navigate complex healthcare systems and achieve their health and wellness goals.
• • As a Field Service Coordinator, you will be a key advocate for members, ensuring they receive the comprehensive support they need to thrive.
• • The position is based remotely in Indiana, with specific county residency requirements, and involves occasional travel for training or meetings.
• • You will utilize intermediate to advanced computer skills, including proficiency in Microsoft Word, Excel, and Outlook, and adapt to various electronic information applications and software programs, including electronic medical records.
• • Exceptional communication and interpersonal skills are essential for building rapport with diverse members, caregivers, internal teams, and external stakeholders.
• • A proven ability in critical thinking, organization, written and verbal communication, and problem-solving will be crucial for managing multiple or competing priorities in a fast-paced environment.
• • You will be part of Humana's Driver Safety program, requiring a valid driver's license, proof of adequate personal vehicle liability insurance, and access to a reliable vehicle for member visits.
• • This patient-facing role is also part of Humana at Home's Tuberculosis (TB) screening program, requiring screening if selected.
• • The role offers a competitive annual salary range of $53,700 - $72,600, reflecting the importance and scope of the position.