Field Service Engineer

Sartorius AG

Job Overview

Location

Home Office North Carolina

Job Type

Full-time

Full Job Description

📋 Description

• As a Field Service Engineer for Sartorius AG, you will serve as the primary technical liaison between North American customers and internal teams, ensuring timely installation, maintenance, repair, and training for Bioprocess products across the southern United States and Puerto Rico. Your work directly impacts customer satisfaction, equipment uptime, and service revenue generation in a mission-driven life sciences organization.
• Day-to-day responsibilities include performing installations, start-ups, preventive maintenance, repairs, and calibrations on Bioprocess equipment; conducting operator training; troubleshooting technical issues using logical analysis; generating service quotations and scheduling appointments; managing parts inventory and tool maintenance; completing accurate field service reports, installation records, and customer surveys; and proactively communicating schedule availability and service needs to management and customers.
• You will operate as a remote-based role covering North Carolina while servicing customers across a broad southern region including NM, CO, TX, OK, MS, LA, AR, GA, TN, NC, SC, FL, and Puerto Rico, requiring up to 85% local and regional travel to customer sites.
• Sartorius is a global leader in bioprocessing and lab technologies, committed to accelerating the development and delivery of life-saving therapeutics. The company fosters a culture of sustainability, openness, and enjoyment, offering employees the opportunity to contribute meaningfully to advancements in healthcare while growing professionally in a dynamic, innovative environment.
• In this role, you will develop deep expertise in biopharmaceutical equipment service, strengthen customer relationship management skills, gain experience with ISO 9001 and GMP/GMP standards, and enhance technical troubleshooting and field operations capabilities—positioning you for advancement within Sartorius’ global service organization.

🎯 Requirements

• Bachelor’s degree in an Electrical/Electronic discipline, or minimum of an associate’s degree combined with equivalent industry experience or technical/military training
• Minimum 3 years of Field Service experience, preferably in the Biopharmaceutical or life sciences industry
• Valid Driver’s License and Passport, with willingness to travel up to 85% locally and within the southern region
• Proficiency with MS Office (Outlook, Word, Excel) and solid understanding of ISO 9001 and GMP/GDP requirements
• Strong critical thinking and problem-solving skills, with ability to troubleshoot equipment issues and communicate effectively with customers and internal teams

🏖️ Benefits

• Comprehensive health and well-being support including medical, dental, vision, EAP, and wellness programs
• Retirement savings plan with 401(k) and generous company match, plus HSA, FSA, and transportation commuter accounts
• Personal and professional development opportunities including mentoring, leadership programs, and internal seminar offerings
• Work-life balance through paid vacation, sick time, corporate holidays, community service days, and flexible work schedules
• Additional perks such as Basic Life Insurance, AD&D, Family Planning & Women’s Health, and optional supplemental benefits like Legal Services and Critical Illness Insurance

Skills & Technologies

Express

Remote

Degree Required

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Sartorius AG

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About Sartorius AG

Sartorius AG is a global life-science and bioprocess equipment provider headquartered in Göttingen, Germany. Founded in 1870, it supplies filtration, separation, fluid management, laboratory instruments and consumables supporting biopharmaceutical development and production. Its products include single-use bioreactors, filtration systems, balances, pipettes and cell-culture media, enabling customers to develop and manufacture vaccines, monoclonal antibodies and other biologics efficiently and safely.

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