Forward Deployed Engineer

📋 Description

• • As a Forward Deployed Engineer at Vendelux, you will be at the forefront of our mission to empower event marketers with an AI-powered system of record. You will play a pivotal role in ensuring our high-growth SaaS clients maximize their event marketing ROI by expertly configuring, deploying, and optimizing our cutting-edge platform. This role is a unique blend of technical implementation, customer engagement, and strategic problem-solving, requiring you to deeply understand customer needs and translate them into effective AI-driven outreach strategies.
• • Your primary responsibility will be to fine-tune our AI Agents to precisely match each customer's unique brand voice, adhere to strict compliance constraints, and align with their defined risk tolerance. This meticulous customization is key to unlocking the full performance and effectiveness of our AI solutions, ensuring they deliver tangible results for our clients.
• • You will be instrumental in building, integrating, and deploying bespoke AI agents for each customer. This involves developing robust data ingestion pipelines, creating custom integrations with existing customer systems, establishing connectors to critical platforms like CRMs, Marketing Automation Platforms (MAPs), and other internal tools. Furthermore, you will be responsible for writing and deploying full-stack code as needed to ensure seamless integration and functionality.
• • A significant part of your role will involve guiding customers through the entire onboarding process and campaign execution lifecycle. You will act as a trusted advisor, ensuring they understand how to leverage Vendelux to its fullest potential and achieve their event marketing objectives.
• • You will collaborate closely with our Customer Success team to ensure a unified approach to client goals and performance. This cross-functional partnership is vital for delivering exceptional customer outcomes, using data-driven insights to continuously improve campaign effectiveness.
• • In Campaign Management, you will be responsible for the technical setup of essential elements like domains, email accounts, and deliverability systems, laying the groundwork for successful outreach.
• • You will build, rigorously quality-assure, and continuously optimize customer-specific B2B email campaigns, ensuring they are targeted, engaging, and effective.
• • Analyzing and managing B2B prospect lists for targeted outreach will be a core task, ensuring that campaigns reach the right audience with the right message.
• • You will meticulously monitor campaign performance, proactively identify and resolve any issues that arise, and refine targeting strategies to maximize engagement and conversion rates.
• • For Outreach Management, you will track and respond to campaign replies, acting as the first point of contact and ensuring timely and professional engagement with potential leads.
• • You will drive the follow-up process, working to book meetings and manage the conversion funnels, directly contributing to lead generation and sales pipeline growth.
• • A key aspect of your role is to capture best practices and design scalable, AI-enhanced outreach processes that can be replicated and improved across our customer base.
• • You will partner closely with our engineering team, providing invaluable feedback from the front lines that will directly shape the future of our product roadmap and AI capabilities.
• • This role offers exceptional growth opportunities. You will be instrumental in defining and refining our customer success processes, directly impacting our revenue growth through hands-on technical implementation, strategic customer engagement, and the successful deployment of AI solutions.
• • We encourage a high-ownership mindset, a keen eye for detail, and the ability to comfortably manage multiple accounts and projects simultaneously. You should be excited by the prospect of experimenting with cutting-edge AI tools and actively influencing product development.
• • Vendelux is a Series A SaaS company founded in 2021, backed by leading investors like FirstMark, with a mission to be the system of record for event marketing. Our AI-powered platform helps high-growth companies identify and maximize the ROI of their event sponsorships and attendance. Join a dynamic team with a strong leadership background from companies like Bain, ZoomInfo, and Shutterstock, and help us revolutionize event marketing.