Job Overview
Location
Paris
Job Type
Full-time
Category
Product Management
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for guests and landlords across France and French-speaking regions, providing support via email, chat, and phone in both French and English.
- • Guide guests through the entire rental journey — from initial inquiry and booking to check-in and check-out — using The Flex’s proprietary Property Management System (PMS).
- • Resolve customer issues promptly and empathetically, ensuring all concerns are addressed with a solution-focused and calm approach.
- • Accurately document all customer interactions, feedback, and resolutions within internal systems to contribute to continuous service improvement.
- • Collaborate with Operations and Technology teams to identify recurring pain points, escalate systemic issues, and propose actionable improvements to enhance user experience.
- • Proactively identify opportunities to upsell additional services or amenities that enhance guest stays and strengthen landlord retention.
- • Maintain high standards of communication professionalism, ensuring every interaction reflects The Flex’s commitment to seamless, borderless, and delightful customer experiences.
- • Manage high volumes of inquiries with precision and efficiency, balancing speed with empathy to uphold customer satisfaction metrics.
- • Stay updated on platform features, policies, and local rental regulations to provide accurate and consistent information to users.
- • Contribute to knowledge base development by documenting common questions, troubleshooting steps, and best practices for team-wide reference.
- • Participate in regular team reviews and training sessions to refine service delivery and align with evolving company standards.
- • Adapt quickly to changes in workflows, technology updates, and customer expectations within a fast-paced, remote-first environment.
- • Represent The Flex’s brand values by delivering exceptional service that turns challenges into memorable, positive experiences for guests and landlords alike.
🎯 Requirements
- • Fluency in French and English (written and spoken)
- • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- • Excellent communication and interpersonal skills — you listen, understand, and make people feel heard
- • Strong organizational abilities and composure under pressure
- • Tech-savvy — comfortable using PMS, CRM, and digital support tools
- • A problem-solving mindset with empathy, patience, and meticulous attention to detail
🏖️ Benefits
- • Be part of the revolution – Help reshape the $4T global rental industry
- • Work with the best – Join a high-performing, supportive international team
- • Grow fast – Real career progression opportunities as we expand globally
- • Earn what you deserve – Competitive compensation plus performance-based incentives
- • Live flexibly – Remote-first, results-driven culture — work from anywhere
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About The Flex
The Flex is a fast-growing, tech-enabled property platform that turns every house into a move-in-ready, flexible home. Born in London in 2019 and now live in Paris, Lisbon, Algiers with Casablanca, Milan and Cairo next, we lease, furnish, maintain and market thousands of apartments for landlords while giving business travellers, digital nomads and relocating families month-to-month stays, one invoice and 24/7 support. Powered by Hostaway automation, our lean team has already paid ÂŁ5 M+ in rent, hosts 650+ active tenants and targets 1 000 properties by 2027, proving that friction-free, scalable living is the future of real estate.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Ryder System, Inc.
3 months ago
Latamcent
4 months ago
3 months ago
3 months ago