Job Overview
Location
945 NW Mid City Drive, Huntsville, AL 35801
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Supervise and lead the daily operations of the front desk team at Placemakr properties, ensuring seamless guest check-ins, check-outs, and service delivery.
- • Train, coach, and mentor Guest Experience Associates to uphold Placemakr’s Community Norms and deliver exceptional guest experiences.
- • Serve as the primary on-site point of contact for guests and residents, resolving inquiries, complaints, and requests promptly and professionally.
- • Maintain accurate records of guest interactions, room assignments, maintenance requests, and operational logs using Placemakr’s proprietary systems.
- • Coordinate with property operations, maintenance, and cleaning teams to ensure timely resolution of issues impacting guest satisfaction.
- • Enforce property policies and procedures related to safety, security, noise, guest conduct, and access control.
- • Monitor front desk inventory, including key cards, welcome packets, amenities, and supplies, and initiate reorders as needed.
- • Conduct daily shift handovers with incoming and outgoing front desk staff to ensure continuity of service and communication.
- • Lead by example in fostering a positive, collaborative, and inclusive team culture aligned with Placemakr’s Property Team Mission.
- • Adhere to and promote Placemakr’s standards for hospitality, cleanliness, and professionalism in all guest-facing interactions.
- • Manage front desk scheduling in alignment with rotational requirements that include nights, weekends, and holidays.
- • Provide feedback and performance input for front desk team members to support development and recognition.
- • Act as a liaison between corporate non-property teams and on-site property staff to relay operational feedback and implement platform-wide improvements.
- • Ensure compliance with all local, state, and federal regulations related to hospitality operations and guest data privacy.
- • Participate in biannual in-person team get-togethers as required for on-site leadership roles.
- • Maintain a high level of availability and flexibility to accommodate shifting schedules based on property needs and guest volume.
- • Support the execution of special events, guest programs, and community-building initiatives hosted at the property.
- • Identify opportunities to enhance guest experience through operational improvements and service innovations.
- • Uphold Placemakr’s commitment to creating a home-like environment for guests staying for any duration — from one night to one year.
🎯 Requirements
- • Experience supervising front desk or guest services teams in hospitality, property management, or short-term rental environments
- • Proven ability to manage rotating schedules including nights, weekends, and holidays
- • Strong communication and conflict resolution skills with guests and team members
- • Proficiency in property management or hospitality software systems
- • High school diploma or equivalent; associate’s degree or higher preferred
- • Valid driver’s license and reliable transportation for property-related duties
🏖️ Benefits
- • Competitive pay rate with a generous monthly bonus program of up to $500/month
- • Company stock options
- • 401k with 4% employer matching
- • Medical, Vision, and Dental insurance plan options
- • 15 days of accrued paid time off (PTO) per year, increasing to 20 days after 2.5 years
- • Paid day off for your birthday
- • Flexible scheduling options including 3- and 4-day full-time work weeks
- • Weekly paychecks with option to access earnings early via ZayZoon
- • Exclusive Placemakr-branded swag through the Placemakr Stars Program
- • Discounts to stay at select Placemakr properties across the US
- • Paid Parental Leave and Paid Life Insurance
- • Transparent path to pay increases of at least $2/hr in as fast as 9 months (position-dependent)
Skills & Technologies
About Placemakr, Inc.
Placemakr operates a flexible hospitality platform that combines furnished apartment-style suites with hotel services in mixed-use residential buildings. Through long-term master leases and revenue-share agreements with property owners, the company converts multifamily inventory into short- and extended-stay accommodations, offering guests apartment amenities and local living experiences while providing owners stabilized income and higher asset utilization. Founded in 2017 and headquartered in Washington, D.C., Placemakr manages properties across major U.S. markets, using proprietary technology to optimize pricing, operations, and guest experience across its hybrid apartment-hotel model.
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