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General Manager (Tribe Lead) Lending Transformation & Product Delivery - ASB Auckland
Job Overview
Location
Work anywhere within Australia
Job Type
Full-time
Category
Data Science
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Lead the Lend & Protect Tribe within Personal Banking & Wealth Management, translating enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes.
- • Align cross-functional squads and stakeholders to deliver against quarterly OKRs and strategic priorities focused on lending compliance, nCino implementation, and Next Lend modernisation.
- • Own end-to-end delivery of lending and protection products and services, ensuring seamless customer experiences across all journey stages.
- • Drive commercial performance while maintaining strong risk management within ASB’s defined risk appetite and regulatory frameworks.
- • Embed governance, transparency, and compliance into all Tribe activities to ensure adherence to financial services regulations.
- • Lead the development and optimisation of technology platforms and services within the Tribe, partnering closely with Technology and Data & Analytics teams.
- • Use data and insights to inform decision-making, improve delivery flow, and uplift performance across product and operational metrics.
- • Own financial performance of the Tribe, including budget allocation, funding, and commercial outcomes.
- • Drive continuous improvement in delivery performance by applying PACE practices to enhance flow, quality, and velocity.
- • Provide clear, robust reporting and visibility of Tribe performance through formal governance forums and leadership reviews.
- • Lead, inspire, and develop a high-performing, inclusive Tribe culture rooted in ownership, collaboration, and continuous improvement.
- • Invest in talent development across the Tribe and broader PACE community, building leadership capability and succession pipelines.
- • Engage effectively with Executive-level stakeholders to align strategy, secure buy-in, and influence enterprise-wide priorities.
- • Balance customer experience, business growth, and risk compliance in all product delivery decisions.
- • Champion a data-led mindset across the Tribe, ensuring decisions are grounded in analytics and performance metrics.
- • Support the implementation and adoption of nCino and Next Lend platforms as core components of lending transformation.
- • Ensure all activities align with ASB’s purpose to accelerate financial progress for all New Zealanders.
🎯 Requirements
- • Deep experience in lending products (Home, Personal, or Business lending)
- • Proven senior leadership experience managing large, cross-functional product teams in financial services or regulated environments
- • Strong commercial acumen with ability to make strategic trade-offs that deliver value
- • Proven experience leading large-scale transformation programs in lending or product delivery
- • Deep understanding of risk, compliance, and governance frameworks in financial services
- • Exceptional stakeholder leadership skills with experience engaging at Executive level
🏖️ Benefits
- • Impactful leadership opportunity shaping the future of lending and protection experiences
- • Career development pathways within a high-performing leadership team
- • Supportive culture valuing inclusion, wellbeing, and growth
- • Southern Cross Health Insurance, “You Do You” leave, wellbeing allowance, AIA Vitality, and staff banking benefits
Skills & Technologies
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About Commonwealth Bank of Australia
Commonwealth Bank of Australia (CBA) is one of the largest banks in Australia, offering a comprehensive range of financial services. Its operations span retail banking, business banking, wealth management, and institutional banking. CBA provides services to individuals, small and medium-sized businesses, and large corporations. The bank is committed to digital innovation, enhancing customer experience through technology and data analytics. It focuses on providing secure and convenient banking solutions, including everyday banking, home loans, credit cards, superannuation, and investments. CBA plays a significant role in the Australian economy, supporting economic growth and community development through its extensive network and diverse financial products.
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